Rosemond Dzidzorm
Accra
Summary
Results-driven Relationship Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
9
9
years of professional experience
Work History
Relationship Manager
First Atlantic Bank
04.2021 - Current
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
Customer Service Officer
First Atlantic Bank
02.2021 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service Officer
ACCESS BANK
01.2019 - 01.2021
- Provided primary customer support to internal and external customers.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Communicated with clients regarding account services, statements, and balances.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Food Process Engineer Head, Fish Unit
KAWUKUDI ECONOMY LIMITED
08.2018 - 01.2019
- Coordinated with regulatory agencies for inspections, maintaining a strong record of compliance with industry standards.
- Improved food processing efficiency by implementing new technologies and optimizing existing systems.
- Performed research on latest technologies and current markets to develop new product concepts, successfully developing over 3 new products.
- Implemented energy-saving initiatives within the facility, contributing to a more sustainable operation.
- Designed and implemented training programs for new hires, improving overall team performance.
National Service Person (Assistant Scientific Officer)
Ghana Standards Authority
09.2017 - 09.2018
- Generated inspection codes and issued health certificates for the export of fishery products to the European Union and record certificate requests from the canneries
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
Intern
Accra Brewery Limited
07.2016 - 08.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Laboratory Assistant
Food Research Institute
01.2016 - 01.2016
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Increased accuracy of experiment results by calibrating instruments regularly and troubleshooting equipment issues promptly.
Laboratory Assistant
Water Research Institute
06.2015 - 07.2015
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
Master Of Business Administration - Finance
University of Ghana
Financial Modeling and Valuation Analyst - Analyst
ALX
11.2022
Bachelor of Science in Engineering - Food Process Engineering
University of Ghana
05.2017
Skills
- Client Relationships
- Relationship building and management
- Excellent Communication
- Service support
- Client Engagement
- Portfolio Growth
- Business Development
- Account Management
- Analytical Problem Solving
- Banking
- Issue Resolution
- Customer Portfolio Management
- Attention to Detail
Languages
English
Details
Accra, Ghana, +233576297085, rosemondobuor@gmail.com
Personal Information
Title: Client Relationship Manager
References
- William Ametefe, First Atlantic Bank, william.ametefe@gmail.com, +233 24 402 0406
- Jessica Nkansah, Ghana Standards Authority, jahafia@yahoo.com, +233244233443
Hobbies and Interests
- Reading
- Writing poems
Timeline
Relationship Manager
First Atlantic Bank
04.2021 - Current
Customer Service Officer
First Atlantic Bank
02.2021 - 04.2021
Customer Service Officer
ACCESS BANK
01.2019 - 01.2021
Food Process Engineer Head, Fish Unit
KAWUKUDI ECONOMY LIMITED
08.2018 - 01.2019
National Service Person (Assistant Scientific Officer)
Ghana Standards Authority
09.2017 - 09.2018
Intern
Accra Brewery Limited
07.2016 - 08.2016
Laboratory Assistant
Food Research Institute
01.2016 - 01.2016
Laboratory Assistant
Water Research Institute
06.2015 - 07.2015
Master Of Business Administration - Finance
University of Ghana
Financial Modeling and Valuation Analyst - Analyst
ALX
Bachelor of Science in Engineering - Food Process Engineering
University of Ghana