Rosemary Owusuwaa
Achimota
Summary
Dynamic professional with experience at ISON BPO XPERIENCES, excelling in customer service and compliance management. Proven ability to enhance training effectiveness and facilitate communication, while providing technical support. Adept at problem resolution and training coordination, ensuring stakeholders navigate complex systems efficiently. Committed to delivering exceptional results in fast-paced environments.
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Detail-oriented Customer Service Agent with many years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service, and concise communication.
Communicative professional accomplished in performing technical and non-technical services in industry. Track record of assisting, researching, and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Call Center Agent
ISON BPO XPERIENCES
Accra
07.2022 - 05.2023
- Followed company policies to ensure compliance during customer interactions.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
Training Assistant
Public Procurement Authority (Ghana Electronic Procurement system)
Airport city
09.2020 - 09.2021
- Assisted in training sessions for users of the Ghana Electronic Procurement system.
- Coordinated with team members to prepare training materials and resources.
- Supported stakeholders in navigating procurement processes and system functionalities.
- Organized logistics for workshops and seminars within the Public Procurement Authority.
- Facilitated communication between trainers and participants during training events.
- Maintained accurate records of training attendance and participant progress.
- Researched best practices in e-procurement to enhance training effectiveness.
- Provided technical support to instructors and students during classes.
- Communicated key information from trainers to participants and visa versa.
- Monitored student progress throughout courses.
Education
Associate of Applied Science - Procurement And Supply Chain Management
Koforidua Technical University
Kofow 06.2017 - 06.2019
Pank Secondary School
Skills
- Customer service
- Technical support
- Training coordination
- Compliance management
- Communication skills
- Problem resolution
Languages
English
First Language
Certification
Certificate of participation of Ison Bpo Xperiences training
Websites
Accomplishments
- Best customer services of the month (Ison Bpo Xperiences) 2023
References
References available upon request.
Interest and leisure activities
- Helping meet peoples needs, especially deprived
- Watching movies
- Listen to music and social relevance
- Cooking
Timeline
Call Center Agent
ISON BPO XPERIENCES
07.2022 - 05.2023
Training Assistant
Public Procurement Authority (Ghana Electronic Procurement system)
09.2020 - 09.2021
Associate of Applied Science - Procurement And Supply Chain Management
Koforidua Technical University
06.2017 - 06.2019
Pank Secondary School