Rosemary Adzoa Dzifa Gagah
Kasoa
Summary
Dynamic professional with extensive experience in exam coordination and compliance at British Council Ghana. Expertise in geospatial analysis and communication led to improved operational efficiency and customer satisfaction. Proven leadership in managing diverse stakeholders and delivering exceptional service under pressure.
Overview
7
7
years of professional experience
Work History
National Service
British Council Ghana
Accra
10.2024 - Current
- Coordinate and support the administration of a wide range of examinations including IELTS, Cambridge, and Professional or Institutional exams such as CFA, ACCA, CIPS, and University of London (UoL).
- Ensure smooth operational delivery of exams by liaising with venues, candidates and other stakeholders.
- Assist in processing payments for venue staff and Invigilators, ensuring accuracy and timely disbursement.
- Create and manage purchase orders and procurement requests for the exams department in compliance with organizational policies.
- Contribute to maintaining compliance with exam delivery standards and uphold test integrity and customer service excellence.
Intern
Sambus Geospatial Limited
Accra
08.2023 - 09.2023
- Created a detailed and visually engaging story-map titled “Coup d’etats in Africa” using ArcGIS Online, effectively visualizing historical data and political trends across the continent.
- Performed Comprehensive research on Africa’s political issues, gathering and analysing data to support various geospatial projects and reports.
- Improved verbal and written communication abilities through regular group presentations, effectively conveying complex information and collaborating with team members.
Intern
ABSA Bank Ghana Limited
Accra
10.2022 - 12.2022
- Assisted in the linking process of individual customers' Ghana cards to their respective bank accounts.
- Ensured accurate and efficient documentation of customers' identification information.
- Collaborated with the bank's staff to verify the authenticity of identification documents.
- Maintained a high level of confidentiality and adherence to data protection policies.
- Developed strong communication skills by liaising with customers to gather required information.
- Demonstrated attention to detail in verifying and cross-referencing customer data.
- Conducted thorough reviews of high-risk accounts belonging to various companies to ensure compliance with regulatory requirements.
- Utilized internal systems and databases to verify the authenticity and accuracy of company information.
- Collaborated with the risk management team to identify potential red flags or discrepancies in the provided documentation of companies.
- Communicated effectively with team members to discuss findings, address queries, and seek clarification, when necessary.
- Orchestrated seamless integration between Ghana card system and bank accounts, expediting the linking process by 30% and enhancing customer satisfaction.
- Strengthened regulatory compliance by conducting thorough reviews of high-risk accounts, resulting in a 25% reduction in violations and improved risk mitigation strategies.
Intern
Vodafone Ghana
Accra
10.2022 - 12.2022
- Provided exceptional customer service by addressing inquiries and resolving customer issues at the Customer Service Department.
- Responded promptly to customer inquiries via various channels, including phone, email, and in-person interactions.
- Assisted customers in navigating through products, services, and account-related queries.
- Developed a deep understanding of the company's products and services to provide accurate and helpful information to customers.
- Successfully resolved an average of 50 customer inquiries daily, maintaining a high level of customer satisfaction.
- Implemented customer feedback tracking system, resulting in a 15% improvement in overall customer satisfaction ratings within three months.
- Collaborated with cross-functional teams to streamline customer service processes and enhance the overall customer experience.
Volunteer-Pupil Teacher
Princeton International School
Bubiashie
08.2018 - 09.2018
- Volunteered as a teacher for a classroom of 35 students in basic four (4) level.
- Developed and implemented engaging lesson plans, tailored to the needs and learning styles of the students.
- Crafted and produced original teaching materials, enhancing the quality and effectiveness of the lessons.
- Fostered a positive and inclusive learning environment, encouraging student participation and promoting effective learning.
- Collaborated with fellow teachers and volunteers to exchange ideas and resources, contributing to a supportive teaching community.
- Demonstrated exceptional classroom management skills, maintaining discipline and ensuring a safe and productive learning environment.
- Received an overwhelmingly positive response from parents, with 74% providing feedback that highlighted the collaborative approach taken to enhance students' learning experience.
- Fostered strong partnerships with parents by actively involving them in their children's education, resulting in increased parental satisfaction and engagement.
- Implemented effective communication channels to regularly update parents on students' progress, fostering a sense of transparency and trust between the school and families.
- The high percentage of positive feedback reflects the successful collaboration between students, parents, and me in creating a supportive and enriching learning environment.
Education
Bachelor of Arts - Geography & Resource Development, History
University of Ghana
Accra05.2025
Diploma - Graphic Designing
West Africa Computer and Training Institute (WACTI)
Busia Junction11.2020
WASSCE - General Arts Programme
OLA Girls Senior High School
Ho, Volta Region05.2018
Skills
- Effective communication
- Team collaboration
- Customer service
- Leadership
- Interpersonal skills
- Geospatial analysis
- Research proficiency
- Microsoft Office expertise
Awards/Achievements/Leadership Experience
- Certificate from ALX Virtual Assistant (VA) Program, 01/01/2024
- Electoral Commissioner, IMCS Pax Romana, University of Ghana, 05/01/23 to 06/01/24
- Vice President for the Tertiary Student Marshallan Association of Ghana (TESMAG) – UG local, 07/01/21 to 08/01/23
- Committee head, Inter-Cell Talent Show, IMCS Pax Romana, University of Ghana – local, 07/01/22 to 09/01/22
- Certificate from the Leadership Diary Training Program (LDTP), 01/01/18
- Chapel representative, OLA Senior High School, Ho, January 1, 2015, to January 1, 2018
- Health Prefect, Ascension School Complex, Bubiashie, 01/01/15
Timeline
National Service
British Council Ghana
10.2024 - Current
Intern
Sambus Geospatial Limited
08.2023 - 09.2023
Intern
ABSA Bank Ghana Limited
10.2022 - 12.2022
Intern
Vodafone Ghana
10.2022 - 12.2022
Volunteer-Pupil Teacher
Princeton International School
08.2018 - 09.2018
Bachelor of Arts - Geography & Resource Development, History
University of Ghana
Diploma - Graphic Designing
West Africa Computer and Training Institute (WACTI)
WASSCE - General Arts Programme
OLA Girls Senior High School
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