ROSELYN AKORFA AGBEMORDZIE
Koforidua
Summary
Enthusiastic and customer-focused professional seeking an opportunity to contribute my hospitality skills in creating welcoming experiences, while also developing and implementing effective marketing campaigns and initiatives that drive business growth and customer satisfaction.
Highly motivated Hospitality and Tourism Management graduate with solid experience in front office operations, customer service, and team supervision. Skilled at managing daily operations, handling guest relations, and implementing marketing strategies. Strong passion for e-marketing and sustainability practices in the hospitality sector.
Overview
9
9
years of professional experience
Work History
National Service, Teaching Assistant
Koforidua Technical University
Koforidua
01.2023 - 01.2024
In-School Internship
Selected Hotels in Koforidua
Koforidua
01.2023 - 12.2023
- Company Overview: Eastern Premier Hotel, Capital View Hotel, Empire Court Hotel, Bacca Hotel and Events Center, Summit Lodge, Bedtime Hotel, Nasco Hotel, Holiday Summer Lodge, Partners May Hotel
- Front Office Operations
- Update calendars and schedule meetings
- Welcome visitors and manage finances
- Cleaning services (Housekeeping)
- Serve guests at the bar (Food and Beverage)
- Assess customer needs and preferences
- Make recommendations
- Handling diverse customer inquiries via calls or Face-to-face interactions.
- Eastern Premier Hotel, Capital View Hotel, Empire Court Hotel, Bacca Hotel and Events Center, Summit Lodge, Bedtime Hotel, Nasco Hotel, Holiday Summer Lodge, Partners May Hotel
Attachment
Koforidua Guest Hotel
Koforidua
01.2021 - 01.2022
- Front Office Operations
- Assist Guest in reservation and booking
- Serve Guest with food and beverages
Virtual Industrial Attachment
Koforidua Technical University
Koforidua
01.2020 - 12.2020
- Front Desk Operations
- Update calendars and schedule meetings
- Welcome visitors and manage finances
- Cleaning services
- Serves guests at the bar
- Assess customer needs and preferences
- Make recommendations
- Maintain a clean and organize bar area
Manager
Wingate (Soccerbet) Company
Wa
01.2018 - 01.2020
- Oversee daily operations
- Customer service
- Team Management
- Financial Management
- Risk Management and Issues Resolution
Manager
Safari Bet
Wa
01.2016 - 01.2018
- Oversee daily Operations
- Customer service
- Team management
Cashier
Safari Bet
Wa
01.2015 - 01.2016
- Reporting and record keeping
- Cashier Reconciliation
- Payment method management
- Betting ticket management
- Managing cash handling
- Processing transactions
Education
Bachelor of Technology - Hospitality and Tourism Management
Koforidua Technical University (KTU)
Koforidua, Eastern Region, Ghana01.2025
Higher National Diploma - Hospitality Management
Koforidua Technical University (KTU)
Koforidua, Eastern Region, Ghana01.2023
WASSCE - Business
Bechem Business College
Bechem, B/R, Ghana01.2019
Skills
- Effective communication
- Organizational skills
- Technical skills in Microsoft Office Suite
- Analytical skills
- Problem-solving skills
- Ability to work under pressure
- Ability to meet deadlines
- Strong work ethic
- Attention to detail
- Comprehensive management of marketing
- Customer relations
- Guest services
- Exceptional customer care
- Maximizing guest satisfaction
- Strong analytical skills
- Excellent communication abilities
- Adaptability in diverse environments
References
- Mr. Shadrack Larbi, Facilitator / Supervisor (VIRA), 0244381020
- Mrs. Evelyn Dickson, Human Resource Manager (Koforidua Guest Hotel), 0576519108
- Dr. Boakye Agyeman, Senior Lecturer (Koforidua Technical University), 0244121850
- Mrs. Faustina Otsyina, Snr. Lecturer (Koforidua Technical University), 0248598570
- Dr. Emmanuel Gamor, Lecture (Koforidua Technical University), 0266660085
- Mr. Bright Danquah, Assistant Lecturer (Koforidua Technical University), 0249099636
Research
- E-marketing in the hospitality Industry, Challenges and Prospects, KOFORIDUA TECHNICAL UNIVERSITY, 2023
- Sustainability Practices in the Hospitality Industry, Investigating how hotels and other hospitality businesses are adopting sustainable practices, from energy efficiency to waste reduction, and their impact on business performance., Assessing sustainable food and beverage practices among selected two star hotels in Koforidua at the new Juaben South Municipality.
References
References available upon request.
Timeline
National Service, Teaching Assistant
Koforidua Technical University
01.2023 - 01.2024
In-School Internship
Selected Hotels in Koforidua
01.2023 - 12.2023
Attachment
Koforidua Guest Hotel
01.2021 - 01.2022
Virtual Industrial Attachment
Koforidua Technical University
01.2020 - 12.2020
Manager
Wingate (Soccerbet) Company
01.2018 - 01.2020
Manager
Safari Bet
01.2016 - 01.2018
Cashier
Safari Bet
01.2015 - 01.2016
Bachelor of Technology - Hospitality and Tourism Management
Koforidua Technical University (KTU)
Higher National Diploma - Hospitality Management
Koforidua Technical University (KTU)
WASSCE - Business
Bechem Business College
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