Rose Amponsah
Accra
Summary
A proficient and committed professional with three years experience in customer service and hospitality for the job position Cabin Crew, at your prestigious airline, with expertise in service delivery, multitasking, an active listener with excellent verbal and written communication skills, always looking for new learning opportunities and strong desire to promote long -term client satisfaction through excellent service with best practices and relevant solutions.
Competent in maintaining professional relationships to increase profitability and company success, and understanding client demands by providing tailored solutions to foster loyalty, with a demonstrated ability to work independently or as part of a team, with good organizational skills to make a difference in customer service.
Overview
1
1
year of professional experience
Work History
Sales Assistant
S. K. Pee Ventures
Kumasi - Ghana
- Handled customer's enquiries , complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and ensured they had positive experience
- Ensured customer's needs were always prioritize and adhered to
Customer Service Representative
Agricultural Development Bank PLC
Accra - Ghana
11.2023 - Current
- Handles customer enquiries and suggestions courteously and professionally.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listen to customers, handle concerns quickly and inform major issues to supervisor.
- Resolve customers complaints with empathy and understanding
- Ensures the reception is well organized and more welcoming
Education
Bachelor of Arts - Metal Product Design And Technology
Kwame Nkrumah University Of Science And Technology
Kumasi08.2023
High School Diploma -
Nsutaman Catholic Senior High School
Mampong, Nsuta05.2018
Skills
- Team player
- Multitasking and problem solving
- Poised under pressure
- Excellent listener
- Service oriented and friendly
Personal Interest
- Volunteer work
- Sports
- Group travel
- Yoga
Reference
Mr. Adomako Kwadwo Samuel
Hariel community school,
+233245464055
Sammy-adomako@yahoo.com
Timeline
Customer Service Representative
Agricultural Development Bank PLC
11.2023 - Current
Sales Assistant
S. K. Pee Ventures
Bachelor of Arts - Metal Product Design And Technology
Kwame Nkrumah University Of Science And Technology
High School Diploma -
Nsutaman Catholic Senior High School