Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROMEO MAWULI GAWUGA

Accra,AA

Summary

Dynamic professional with a proven track record at Caravan Pharmacy, excelling in sales strategy development and team mentorship. Adept in customer service and critical thinking, I drive revenue growth while enhancing customer engagement. Skilled in data entry and effective communication, I consistently identify market opportunities to position products competitively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CARDIET LOGISTICS & AUTO PARTS LTD
2018.06 - 2023.02
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Processed orders and managed returns efficiently to enhance customer satisfaction.
  • Collaborated with team members to improve service delivery and streamline workflows.

Sales Manager

CARAVAN PHARMACY
2013.02 - 2016.04
  • Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
  • Trained and mentored junior sales staff, fostering a high-performance culture within the team.
  • Analyzed market trends to identify opportunities for product positioning and competitive advantage.
  • Collaborated with marketing to create promotional materials that effectively communicated product benefits.

Education

BBA - Business Administration And Management

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)
MADINA, ACCRA
2022-09

No Degree - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY (GCTU))
TESANO,ACCRA
2018-07

High School Diploma -

KETA SENIOR HIGH TECHNICAL SCHOOL
KETA, GHANA
2015-04

High School Diploma -

DATUS INTERNATIONAL SCHOOL (DIS)
TEMA, GHANA
2012-04

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Driving
  • computer skillls

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

CARDIET LOGISTICS & AUTO PARTS LTD
2018.06 - 2023.02

Sales Manager

CARAVAN PHARMACY
2013.02 - 2016.04

BBA - Business Administration And Management

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)

No Degree - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY (GCTU))

High School Diploma -

KETA SENIOR HIGH TECHNICAL SCHOOL

High School Diploma -

DATUS INTERNATIONAL SCHOOL (DIS)
ROMEO MAWULI GAWUGA