ROMEO MAWULI GAWUGA
Accra,AA
Summary
Dynamic professional with a proven track record at Caravan Pharmacy, excelling in sales strategy development and team mentorship. Adept in customer service and critical thinking, I drive revenue growth while enhancing customer engagement. Skilled in data entry and effective communication, I consistently identify market opportunities to position products competitively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CARDIET LOGISTICS & AUTO PARTS LTD
06.2018 - 02.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and streamline workflows.
Sales Manager
CARAVAN PHARMACY
02.2013 - 04.2016
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored junior sales staff, fostering a high-performance culture within the team.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Collaborated with marketing to create promotional materials that effectively communicated product benefits.
Education
BBA - Business Administration And Management
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)
MADINA, ACCRA09-2022
No Degree - Information Technology
GHANA COMMUNICATION TECHNOLOGY UNIVERSITY (GCTU))
TESANO,ACCRA07-2018
High School Diploma -
KETA SENIOR HIGH TECHNICAL SCHOOL
KETA, GHANA04-2015
High School Diploma -
DATUS INTERNATIONAL SCHOOL (DIS)
TEMA, GHANA04-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Driving
- computer skillls
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
CARDIET LOGISTICS & AUTO PARTS LTD
06.2018 - 02.2023
Sales Manager
CARAVAN PHARMACY
02.2013 - 04.2016
BBA - Business Administration And Management
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA)
No Degree - Information Technology
GHANA COMMUNICATION TECHNOLOGY UNIVERSITY (GCTU))
High School Diploma -
KETA SENIOR HIGH TECHNICAL SCHOOL
High School Diploma -
DATUS INTERNATIONAL SCHOOL (DIS)