ROLINDA NAA OKAILEY QUAYE
Accra
Summary
Customer Service Representative with a strong commitment to delivering exceptional service and ensuring client satisfaction. Demonstrates effective communication skills and a calm demeanor, adept at managing both routine inquiries and emergency situations. A solid team player known for establishing rapport with clients, contributing to overall company success. Passionate about cultivating partnerships and driving business growth through outstanding customer relationships.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
Jospong Group- Zoomlion PSL
Accra
06.2024 - Current
- Introduced additional company services during customer interactions.
- Identified and addressed customer problems with detailed reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated customer accounts, addresses and contact information within call management databases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Followed up with customers after each interaction to ensure satisfaction.
Call Center Agent
Gizmo Galaxy Promotions Ghana Ltd.
Accra
10.2023 - 12.2023
- Utilized digital platforms to market products.
- Provided feedback on product-related questions.
- Consistently hit daily confirmed client quotas.
- Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
- Greeted customers in a professional and courteous manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Event Coordinator
LaBelle Events and Marketing Agency
Accra
01.2021 - 01.2023
- Greeted guests and escorted them at events.
- Enhanced brand visibility using effective PR and advertising techniques.
- Collaborated with senior staff to optimize event processes.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Hotel Receptionist
Hill View Guest House
01.2018 - 01.2022
- Handled customer bookings with outstanding hospitality.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Issued room keys and escort instructions to bellhops.
- Upgraded rooms for VIP customers as requested.
Education
Associate of Arts - Human Resource Management
University of Minnesota
Accra Ghana01-2025
Bachelor of Arts - Economics and Dance Studies
University of Ghana
Accra ,Ghana03-2022
High School Diploma - Business
Archbishop Porter Girls Secondary School
01.2018
Skills
- Good Communication Skills
- Great interpersonal Skills
- Exceptional Attention to Detail
- Great at Teamwork
- High Sense Of Professionalism
- Public Speaking
- Critical Thinking
- Hospitable
- Critical Thinking
- Hospitable
References
- Ebenezer Ahumah Djietror, ahumah2016@gmail.com, Clerk to parliament / Director in charge of legislative business
- Emmanuel Addai, eaddai@zoomlionghana.com, Client Data Manager
Languages
- English, Fluent
- Ga, Native
- Fanti/Twi, Native
Timeline
Contact Center Representative
Jospong Group- Zoomlion PSL
06.2024 - Current
Call Center Agent
Gizmo Galaxy Promotions Ghana Ltd.
10.2023 - 12.2023
Event Coordinator
LaBelle Events and Marketing Agency
01.2021 - 01.2023
Hotel Receptionist
Hill View Guest House
01.2018 - 01.2022
High School Diploma - Business
Archbishop Porter Girls Secondary School
Associate of Arts - Human Resource Management
University of Minnesota
Bachelor of Arts - Economics and Dance Studies
University of Ghana
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