Summary
Overview
Work History
Education
Skills
HOBBIES
REFEREES
Work Availability
Quote
Timeline
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ROLAND OSEI BOATENG

ROLAND OSEI BOATENG

Accra

Summary

Self-motivated Person skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Respected professional with exceptional knowledge regarding risk management. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with laid down regulations. Exhibits exceptional analytical skills and to conceptualize proposals and provide viable solutions.

Overview

10
10
years of professional experience

Work History

UNIVERSAL RELATIONSHIP OFFICER

SOCIETE GENERALE GHANA PLC
05.2022 - Current
  • Responsible for Opening Individual Account
  • Sales and Processing of Loans
  • Monitoring and Loading of ATM
  • Resolving Customer Complaints
  • Processing of Customer Request
  • Processing of Investments for Customers
  • Sales and Processing of Bancassurance products
  • Maintained and built close relationships with customers through regular contact and visits.
  • Liaised with clients by phone, email and text messaging to meet client needs and defined expectations.

SALES MANAGER

GLOBAL MEDIA ALLIANCE
03.2021 - 04.2022
  • Sales of Radio and Television Airtime
  • Plan and Organize Periodic Entertainment Events
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

LIFE PLANNER

ENTERPRISE LIFE INSURANCE
01.2021 - 03.2021
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Helped clients make informed decisions about Life Insurance.
  • Analyzed future financial needs of clients and sell Insurance Products to meet anticipated needs.

NATIONAL SERVICE PERSON

SOCIETE GENERAL GHANA PLC
09.2019 - 12.2020
  • Sales of Bancassurance Products
  • Sales of Loans
  • Assisting Customers to complete Request and Complaints
  • Checking of Customer Account Balance
  • Attending to other needs as may requried by Branch Management

SENIOR SUPERINTENDENT I (TEACHING)

GHANA EDUCATIONS SERVICE
09.2013 - 08.2019
  • Teaching of Mathematics and Integrated Science in Junior High School.
  • Marking and scoring of students Assesment.
  • Supervising Students in and out of the class room to meet educational needs.

Education

MASTERS IN BUSINESS ADMINISTRATION - Accounting And Finance

UNIVERSITY OF PROFESSIONAL STUDIES
Accra, Ghana
06.2025

BSc ADMINISTRATION - Human Resource Management

UNIVERSITY OF GHANA
Accra, Ghana
07.2019

DIPLOMA - Basic Education (Mathematics And Science)

COLLEGE OF EDUCATION
Akropong-Akuapem
07.2013

CERTIFICATE - General Science

OFORI PANIN SENIOR HIGH SCHOOL
Old Tafo-Akim
05.2009

Skills

  • Sales
  • Communication
  • Critical Thanking
  • Negotiation
  • Problem Solving
  • Leadership
  • Organization
  • Innovation
  • Presentation

HOBBIES

  • Travelling
  • Reading of Autobiographies
  • Reading of Political News


REFEREES

  • Emmanuel Owusu-Sarfo

Cluster Head, Cal Bank PLC

0242933405/0244494927


  • Yohanes Berimah

Branch Manager, Societe Generale Ghana PLC

0244206674


  • Mavis Oforiwa-Obeng

Branch Manager, Societe Generale Ghana PLC

0243209227


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

UNIVERSAL RELATIONSHIP OFFICER

SOCIETE GENERALE GHANA PLC
05.2022 - Current

SALES MANAGER

GLOBAL MEDIA ALLIANCE
03.2021 - 04.2022

LIFE PLANNER

ENTERPRISE LIFE INSURANCE
01.2021 - 03.2021

NATIONAL SERVICE PERSON

SOCIETE GENERAL GHANA PLC
09.2019 - 12.2020

SENIOR SUPERINTENDENT I (TEACHING)

GHANA EDUCATIONS SERVICE
09.2013 - 08.2019

MASTERS IN BUSINESS ADMINISTRATION - Accounting And Finance

UNIVERSITY OF PROFESSIONAL STUDIES

BSc ADMINISTRATION - Human Resource Management

UNIVERSITY OF GHANA

DIPLOMA - Basic Education (Mathematics And Science)

COLLEGE OF EDUCATION

CERTIFICATE - General Science

OFORI PANIN SENIOR HIGH SCHOOL

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