Roland Dickson Aniah
Summary
Technical Customer Support Engineer with extensive experience at Multichoice Ghana Ltd, specializing in problem resolution and user experience enhancement. Proven ability to diagnose complex technical issues and implement innovative solutions. Strong collaboration skills contribute to operational excellence and high customer satisfaction in demanding environments.
Overview
12
12
years of professional experience
Work History
Technical Customer Support Engineer
Multichoice Ghana Ltd
09.2017 - Current
- Diagnosed and resolved technical issues through analytical problem-solving and effective troubleshooting.
- Provided exceptional technical support by analyzing signal issues and error messages.
- Applied innovative solutions to address diverse customer concerns and complaints.
- Maintained proficiency with escalation matrices and kept the customer database current.
- Configured new devices based on customer preferences to enhance user experience.
- Verified and updated customer information in a centralized database for accuracy.
- Delivered excellent customer service to walk-in customers, ensuring satisfaction.
Wireless and Microwave Engineer
Huawei TechnologyLtd
08.2015 - 09.2016
- Installed and configured an IP clock to enhance operational efficiency.
- Collaborated with technical teams to troubleshoot complex issues, reducing downtime for users.
- Diagnosed and resolved faults on 3G and microwave sites, ensuring optimal network performance.
- Led installation of multiple Huawei 3G and microwave transmission sites, adhering to technical standards and schedules.
Wireless Field Engineer
M-P Infrastructure Ltd
06.2014 - 09.2014
- Upgraded and maintained operating systems for optimal performance and security.
- Diagnosed and resolved faults on 3G and microwave sites to enhance network stability.
Education
BSC - TELECOMMUNICATION ENGINEERING
Ghana Communication Technology University
Accra, Ghana07.2015
WEST AFRICAN SENIOR SCHOOL CERTIFICATE EXAMINATION (WASSCE) - Accra, Ghana
Wesley Grammar School
Accra, Ghana06.2011
Skills
- Time management
- Problem solving
- Analytical thinking
- Collaboration and teamwork
- Goal setting
- Delegation
- Effective communication
Languages
English, Mother tongue
Personal Information
- Date of Birth: 04/04/92
- Gender: Male
- Nationality: Ghanaian
Recommendations
Michael Adom, Quality Assurance Manager at Hubtel, Professional acquaintance for more than 7 years., adomovic@gmail.com, (+233) 244536448
References
References available upon request.
Timeline
Technical Customer Support Engineer
Multichoice Ghana Ltd
09.2017 - Current
Wireless and Microwave Engineer
Huawei TechnologyLtd
08.2015 - 09.2016
Wireless Field Engineer
M-P Infrastructure Ltd
06.2014 - 09.2014
BSC - TELECOMMUNICATION ENGINEERING
Ghana Communication Technology University
WEST AFRICAN SENIOR SCHOOL CERTIFICATE EXAMINATION (WASSCE) - Accra, Ghana
Wesley Grammar School