Roland Techie Menson
Summary
A highly motivated, enthusiastic, and versatile person who is always ready to learn and adapt to changes with experience working as part of a team in a busy office environment. Provide efficient and accurate administrative support to office managers, and communicate effectively with work colleagues at all levels. Excellent customer service with my knowledge and experience from internships and working in an auditing department, I desire to attain a career in the areas of Accounting, Auditing, or Banking Administration. One will see below that I am an active participant in any organization where I have interned or worked and I have a great desire for career growth and development as these areas are of great importance to growing my career.
Overview
12
12
years of professional experience
Work History
Fruit procurement and marketing
Self employed
Tema-Ashiaman
10.2024 - Current
- Generated sales by sourcing and marketing fresh fruits, including coconuts, to beverage manufacturers and wholesale buyers, enhancing product availability.
- Negotiated purchase and sales agreements with suppliers and customers.
- Conducted market research to identify pricing trends and new business opportunities.
- Coordinated logistics and delivery schedules, ensuring timely fulfillment of orders and maintaining customer satisfaction.
- Built and maintained strong customer relationships, resulting in increased repeat business.
- Prepared sales reports, forecasts, and customer account records.
- Assisted in quality control inspections, ensuring compliance with customer specifications and fostering product reliability.
Trade Finance Consultant
Euro Exim Bank
Remote
08.2022 - 09.2023
- Offered a range of banking services to promote local and international trade, including account opening and correspondent banking.
- Promoted our Bank's products to potential customers across the assigned territory.
- Introduced and promoted our Bank's products to potential customers in assigned territory, enhancing product awareness.
- Facilitated communication to drive business expansion through meetings with potential stakeholders.
- To promote our Bank by expanding its scope e.g., opening new accounts for our customers; in the territory assigned to you or any other places to enable the clients to make the swift and effortless transfer of funds; and twi, fante
Assistant Loan Officer/ Sales Support/ Customer Service Representative
Bank of Africa Ghana
Accra
03.2018 - 04.2020
- Build, understand and sustain relationships with the client's circle of influence.
- Maintained consistent communication with clients, delivering concise portfolio valuations and guidance to enhance client understanding and satisfaction.
- Managed and anticipated client requirements, focusing on maintaining existing relationships and increasing cross-product holdings.
- Provide ongoing portfolio supervision, with a continuous focus on helping the client adapt to changes in personal circumstances and the financial environment.
- Resolve client queries without further escalation.
- Advising walk-in clients on the bank's products and services.
- Marketing and educating clients on the products of the Bank.
- Account opening and updates for prospective and existing clients.
- Serviced existing accounts and established new accounts by planning and organizing daily outreach to existing and potential clients.
- Focuses sales efforts by studying existing and potential volumes of dealers.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Penetration of the market to existing and new customers.
- Ensure quality customer service is delivered.
- Generating leads for other products and passing the same to the branch for follow-ups.
- Sale of Promotional Products to attract more clientele.
- Working on loan applications for public and private employees
- Fast learner, good team player, good organizational skills, and the ability to meet strict timelines.
- Good interpersonal relationships
- Handling customer queries without any further escalation
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback
- Ability to work with little or no supervision
- Employed basic computer skills, including Microsoft Word, Excel, and PowerPoint, to support office operations.
Assistant Audit Officer
Cocoa Marketing Company
Accra
09.2016 - 08.2017
- Conducted marketing surveys to ensure competitive pricing for organization.
- I reviewed cocoa haulage and transportation details and checked container dressing billing rates for accuracy.
- Vetted cocoa haulage and transportation along with container dressing billing rates for accuracy.
- Supported the creation of a report focused on cocoa carrier operations to enhance understanding of supply chain efficiency.
- Aided in the preparation of audit reports to ensure compliance and transparency in financial records.
Assistant Account Officer
National Health Insurance Scheme
Tema
06.2014 - 08.2015
- Ensured efficient record keeping of accounts.
- Managed registration process for clients during fieldwork to facilitate smooth operations.
- Support the payment processing team
- Managed cash received during the renewal of cards.
- Manage the monthly tracking of our physical inventory
- Mobilized the effective printing and distribution of cards to customers.
- Handled registration process for clients on fieldwork.
- Facilitated data entry to ensure timely updates of information.
- Demonstrated excellent organizational skills to streamline workflows and enhance efficiency.
- Embraced new environments and challenges to improve problem-solving and flexibility.
- Applied excellent oral and written communication skills to facilitate effective interactions.
- Results-oriented with the ability to work independently.
Education
Bachelor of commerce - ACCOUNT
UNIVERSITY OF CAPE COAST
Cape coast, GhanaHND - Accountancy
Accra Technical University
Accra, GhanaSkills
- Supply chain management
- Market analysis
- Social Media
- Microsoft Excel
- Microsoft Word
- Decision-making
- Digital literacy
Languages
English
Personal Information
- Date of Birth: 05/08/95
- Gender: Male
- Nationality: Ghanaian
Languages
English
First Language
Fante
Beginner
A1
Twi
Beginner
A1
Timeline
Fruit procurement and marketing
Self employed
10.2024 - Current
Trade Finance Consultant
Euro Exim Bank
08.2022 - 09.2023
Assistant Loan Officer/ Sales Support/ Customer Service Representative
Bank of Africa Ghana
03.2018 - 04.2020
Assistant Audit Officer
Cocoa Marketing Company
09.2016 - 08.2017
Assistant Account Officer
National Health Insurance Scheme
06.2014 - 08.2015
Bachelor of commerce - ACCOUNT
UNIVERSITY OF CAPE COAST
HND - Accountancy
Accra Technical University