Dynamic professional with a proven track record at Angies Cleaning Service, excelling in team leadership and customer relations. Successfully implemented efficient scheduling systems, enhancing service delivery and client satisfaction. Adept at problem-solving and decision-making, with a strong focus on training and developing staff to achieve high performance standards.
Hi, I’m
Roland Kwarteng
Accra
Summary
Overview
2025
years of professional experience
Work History
Angies Cleaning Service
Manager
Job overview
- Trained and supervised cleaning staff to ensure adherence to company standards.
- Developed and implemented efficient scheduling systems for optimal resource allocation.
- Conducted quality inspections to maintain high service standards and client satisfaction.
- Streamlined inventory management processes to reduce costs and improve service delivery.
D.W.T Training Enterprise
Assistant Manager, Customer Service
09.2018 - 12.2024
Job overview
- Managed customer inquiries through phone, email, and chat channels.
- Developed training materials to enhance staff knowledge and performance.
- Resolved escalated customer issues with effective communication and problem-solving skills.
- Implemented process improvements that increased service efficiency and reduced response times.
SAM'S Courier Service
Manager
12.2013 - 04.2016
Job overview
- Assisted in developing training programs to enhance employee skills and productivity.
- Coordinated scheduling and logistics for training sessions to ensure optimal resource utilization.
- Supported management in evaluating employee performance and providing constructive feedback.
- Implemented process improvements to streamline administrative tasks within the training department.
Education
Kpando Technical Institute Volta Region
No Degree from Mechanical Engineering
University Overview
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager, Customer Service
D.W.T Training Enterprise
09.2018 - 12.2024
Manager
SAM'S Courier Service
12.2013 - 04.2016
Kpando Technical Institute
No Degree from Mechanical Engineering
Manager
Angies Cleaning Service