Adept at driving technological advancements and operational efficiency, I leveraged analytical thinking and interpersonal skills to enhance IT infrastructure and cybersecurity measures. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules. Roger has great professional experience from working in various sectors including information technology, remittance, consultancy, research, learning management systems and projects in Ghana. He has a vast knowledge of I.T. Environments and has an in-depth understanding of how to design, deliver, operate and support key operating I.T. Solutions. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hi, I’m
Roger Kwame Dakey
Oyarifa
Summary
Overview
20
years of professional experience
Work History
PHD Ghana Ltd
Data & Tech Lead
2022.08 - Current (2 years & 1 month)
Job overview
- Managed network and system performance (60 +), conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Created and terminated 60+ user accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated secure system access of users to various department systems and platforms.
MediaReach OMD & PHD Ghana Ltd
Executive ICT
2019.10 - 2022.08 (2 years & 10 months)
Job overview
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured hardware, 60 + devices, and software to set up work stations for employees.
- Monitored 60 + system performance to identify potential issues.
- Installed, configured and maintained 60 + computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assessed and strengthened all aspects of organizational model, including future organizational growth opportunities.
- Primary ICT contact at OMG offices in Ghana
LADA Group of Companies
Head of Information & Technology
2012.10 - 2019.09 (6 years & 11 months)
Job overview
- Providing ICT Solutions to the holding company and its subsidiaries
- Ensure Organisation Network Security
- Create a technological working environment
- Develop and implement policies and procedures for electronic data processing and computer systems operations development
- Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing
- Training of 75 Staff Members on various ICT applications and software programmes
- Developed and implemented measures and procedures to protect 60 + IT systems from cyber threats and data breaches.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Implemented and maintained technology and software budget.
- Setup a dedicate Server Room
Head of Operations
Finlite Group
2011.04 - 2012.09 (1 year & 5 months)
Job overview
- Coordinate office services, such as personnel, budget, and records management control. Supervise, recruit and train employees of the company.
- Monitoring performance and managing parameters to provide fast query responses to front-end users; establishing the needs of users and monitoring user access and security.
- Controlling access permissions and privileges working closely with IT project team, database programmers and web developers
- Communicating regularly with technical, applications and operational staff to ensure database integrity and security
- Monitor and supervise the daily activities of coordinators and Group leaders Liaise between management and staff with overall management responsibility
GOG (Constitution Review Commission)
Research Assistant
2010.04 - 2011.04 (1 year)
Job overview
- Conducted tests on equipment and instruments for quality.
- Developed research protocols and procedures to produce accurate results.
- Scheduled appointments with test subjects over phone and through email.
- Utilized advanced analytical software to analyze data sets.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Collaborated with researchers and scientists to design and execute experiments.
- Collation and analysis of Data & Report Writing.
- Manage Logistics and Finance of Team
- Handling Media Relations
- Planning Team Movement Chart
- Visual Data transcribing
- Advice IT Manager on various IT Solutions for the commission
Money Systems International (MATRIX INTERNATIONAL)
Assistant Helpdesk Manager
2005.10 - 2009.10 (4 years)
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
ACS BPS Ghana Ltd
Data Entry Clerk
2005.03 - 2005.10 (7 months)
Job overview
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Searched, extracted and interpreted information to determine correct input procedure.
- Verified data files prior to entry to maintain high data accuracy.
- Enforced compliance with data security policies while handling sensitive documents.
- Staged documents for destruction in secure shred containers following entry and quality control. Prepared documents for scanning by removing staples and sorting in correct order.
- Classified data by using the correct fields for inputting information into business and customer files. Exceeded hourly quota with expert 10-key skills and exceptional accuracy.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision. Coordinated document routing by assigning keywords and verifying transmission.
- Minimized data loss risks by backing up completed work daily.
Education
Ghana Institute of Journalism Accra, Ghana
Bachelor of Arts from Communications
06.2014
University Overview
- Dissertation: [Dissertation Title]Cloud Computing' A New Era of Information Technology – Opportunities and Challenges at the Ghana Institute of Journalism
Kofi Annan Centre of Excellence Accra, Ghana
Certificate from Software Development
01.2011
University Overview
African University College of Communications Accra, Ghana
Diploma from Communication Studies
02.2008
University Overview
St. Augustine's College Cape Coast, Ghana
High School Diploma
01.2000
University Overview
Skills
- Analytical Thinking
- Cloud Computing
- Written Communication
- Software Architecture
- Operational Analysis
- Interpersonal Skills
- Network Architecture & Security
- IT risk management
- Information Security
- Cybersecurity best practices
Timeline
Data & Tech Lead
PHD Ghana Ltd
2022.08 - Current (2 years & 1 month)
Executive ICT
MediaReach OMD & PHD Ghana Ltd
2019.10 - 2022.08 (2 years & 10 months)
Head of Information & Technology
LADA Group of Companies
2012.10 - 2019.09 (6 years & 11 months)
Finlite Group
Head of Operations
2011.04 - 2012.09 (1 year & 5 months)
Research Assistant
GOG (Constitution Review Commission)
2010.04 - 2011.04 (1 year)
Assistant Helpdesk Manager
Money Systems International (MATRIX INTERNATIONAL)
2005.10 - 2009.10 (4 years)
Data Entry Clerk
ACS BPS Ghana Ltd
2005.03 - 2005.10 (7 months)
Ghana Institute of Journalism
Bachelor of Arts from Communications
Kofi Annan Centre of Excellence
Certificate from Software Development
African University College of Communications
Diploma from Communication Studies
St. Augustine's College
High School Diploma
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