ROGER NORTEY
Adenta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
RnB Collections
01.2024 - Current
- Administrative duties
- Purchasing of bale
- Calculating profit Margin
- Managing shop in every aspect especially on social media
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager
J. Kyere Shipping and Trading Enterprise
01.2023 - 12.2023
- Administrative duties
- Getting in touch with suppliers in United Kingdom for arrangement, purchasing and shipping of quality goods
- Taking Stock and managing 5 employees
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Executive
Spinal Clinic Limited
06.2021 - 12.2022
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Receptionist
Maglab Hotel
01.2017 - 06.2019
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved workflow by introducing more efficient document handling and organization practices.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk And Sales Personnel
Serbeck Enterprise
07.2015 - 09.2016
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
West African Senior School Certificate Examination - General Arts
Cosmos Senior High School
Lapaz06.2016
BASIC EDUCATION CERTIFICATE EXAMINATION - General Studies
Divine Love Preparatory School
Omanjor04.2012
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
References
- MR RUEBEN DUODU, MANAGER, MAGLAB HOTEL, (+233244258777)
- MR JUSTICE ESSUMAN, MANAGER, APPOINTED TIME, (+233531600360)
Personal Information
Date of Birth: 06/13/96
Reading and trying new things
I like reading and trying new things. Mostly my strength is knowing more ahead of time and trying to fix problems around me.
Timeline
Customer Service Executive
RnB Collections
01.2024 - Current
Customer Service Manager
J. Kyere Shipping and Trading Enterprise
01.2023 - 12.2023
Customer Service Executive
Spinal Clinic Limited
06.2021 - 12.2022
Receptionist
Maglab Hotel
01.2017 - 06.2019
Front Desk And Sales Personnel
Serbeck Enterprise
07.2015 - 09.2016
West African Senior School Certificate Examination - General Arts
Cosmos Senior High School
BASIC EDUCATION CERTIFICATE EXAMINATION - General Studies
Divine Love Preparatory School
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