Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RODNEY DIVINE ANTHONIO

Accra

Summary

Seasoned travel industry professional with over 15 years of experience in, creating unforgettable travel experiences and driving operational excellence. Expert in itinerary planning, client relationship management, and travel sales with a deep understanding of global destinations and emerging travel trends. With a proven track record in managing high-value travel accounts, designing customized travel packages, and leading a team of travel consultants to exceed sales targets and enhance customer satisfaction. Which resulted in the winning of the Ghana Association of Travel and Tourist Agents- GATTA Premiere Award in 2003.

Overview

21
21
years of professional experience

Work History

Travel Consultant

12.2011 - Current
  • Skill Required: Problem solving skills, been Pro-Active
  • Customer Service, Smart Looking, and Computer Operations.

Travel Consultant / Ticket Sales Supervisor

06.2007 - 11.2011
  • Skill Required: Problem solving skills, been Pro-Active
  • Excellent customer service skills, Strong business knowledge of the Aviation sector, Smart Looking, and Computer Operations-MS office, Excel and other functions
  • Duties:
  • Supervise and manage operations of sales team
  • Coordinating all activities of the sales team with clients to achieve accurate, cost effective travel arrangements for multination corporate clients such as World Bank Ghana, Newmont Gold, Tullow Ghana Limited, Barclays Bank Ghana, Shell Ghana, and Pfizer Ghana, while providing excellent customer service
  • Working closely with the Operations Manager as well as the Managing Director to negotiate deals with the Airlines in favour of our corporate clients
  • Working closely with the airlines staff and managers to enhance service to clients
  • Conducting appraisal for the sales team finding ways to improve on performance of the sales staff
  • Making sure the sales staff account for each ticket issue and invoicing and billing are done accurately
  • Implement strategies to sell products or services
  • Build new customer base to maximize sales
  • Retain existing customers by providing prompt customer services
  • Supervisor and oversee the maintenance of customer databases
  • Supervise field marketing and sales force
  • Analyze field reports and prepare sales documents
  • Analyze competitor pricing proposals and sales strategies
  • Offer sales and services along sales policy development
  • Answer phones professionally, courteously and promptly
  • Proactively market, sell and consult with clients in regards to travel services
  • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
  • Keep up to date with knowledge of clients travel itinerary
  • Adeptly dealt with different airline/airfare contracts and pricing structures
  • Kept informed of airline rules and regulations, tariffs and other industry requirements.

Travel Consultant / Ticketing and Reservation

Expertravel HRG
12.2005 - 06.2007
  • Skill Required: Problem solving skills, been Pro-Active
  • Customer Service, Smart Looking, and Computer Operations
  • Duties:
  • Provide ticket transactions processing
  • Offer sales and services along sales policy development
  • Responsible for answering phone calls from members travelling or needing information to any destination and booking such reservations in a timely and efficient manner
  • Provide replies to consumer inquires for general information as well as package travel information
  • Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
  • Answer phones professionally, courteously and promptly
  • Proactively market, sell and consult with clients in regards to travel services
  • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
  • Keep up to date with knowledge of clients travel itinerary
  • Called clients to ensure extension of payment deadlines when necessary
  • Provided customer with travel documentation
  • Adeptly dealt with different airline/airfare contracts and pricing structures
  • Kept informed of airline rules and regulations, tariffs and other industry requirements.

IATA/UFTAA Lecturer

06.2003 - 09.2005
  • Friendly, Encouraging, Courteous and Disciplined
  • Duties:
  • Interviewing course applicants
  • Lecture planning, preparation and research
  • Contact/teaching time with students
  • Checking and assessing students' work
  • Encouraging personal development via tutorial/pastoral work
  • Invigilating examinations
  • Attending staff meetings.

Travel Consultant / Ticketing and Reservation

Eaststar Travel and Tours
01.2003 - 05.2005
  • Skill Required: Open-minded, Confidentiality, Sincere, Customer Service and Computer Operations
  • Duties:
  • Provide ticket transactions processing
  • Offer sales and services along sales policy development
  • Responsible for answering phone calls from members travelling or needing information to any destination and booking such reservations in a timely and efficient manner
  • Provide replies to consumer inquires for general information as well as package travel information
  • Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
  • Answer phones professionally, courteously and promptly
  • Proactively market, sell and consult with clients in regards to travel services
  • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
  • Keep up to date with knowledge of clients travel itinerary
  • Provided customer with travel documentation
  • Adeptly dealt with different airline/airfare contracts and pricing structures
  • Kept informed of airline rules and regulations, tariffs and other industry requirements.

Education

UFTAA Travel and Tourism Diploma -

Skills

  • Skills and Achievements
  • Negotiation, Customer Service, Microsoft Office, Management, Strategic Planning Contract Negotiation, Project Management, New Business Development and Budgets Proactive, Enthusiastic, Hardworking and Dependable
  • Self-motivated, devoted and decisive management personnel
  • Have ability in taking up new theories as well as responsibilities
  • Having excellent time management skills along with organizational qualities and determined in accomplishing or exceeding set matters
  • Efficient in general office function Knowledge and practical experience with ticket sales and reservations
  • Thorough understanding of Amadeus
  • Communication/Interpersonal:
  • Accomplished Communication and interpersonal strengths Demonstrated at previous employment
  • Work as a team member with fellow employees, with an emphasis on Cooperation

Accomplishments

    Best Travel Consultant 2003

    • Ghana Association of Travel and Tourist Agent- GATTA Premiere Award


Timeline

Travel Consultant

12.2011 - Current

Travel Consultant / Ticket Sales Supervisor

06.2007 - 11.2011

Travel Consultant / Ticketing and Reservation

Expertravel HRG
12.2005 - 06.2007

IATA/UFTAA Lecturer

06.2003 - 09.2005

Travel Consultant / Ticketing and Reservation

Eaststar Travel and Tours
01.2003 - 05.2005

UFTAA Travel and Tourism Diploma -

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RODNEY DIVINE ANTHONIO