Rodger Tetteh Adjei
Accra,AA
Summary
Adept IT Field Support Engineer with a proven track record at AngloGold Ashanti Ltd-Obuasi Mine, enhancing productivity through comprehensive documentation and system optimizations. Skilled in field service management and fostering customer relationships, I achieved significant improvements in client satisfaction and operational efficiency. My collaborative approach and problem resolution expertise have consistently driven project success and customer satisfaction.
Energetic Field Service Engineer with over five-year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
12
12
years of professional experience
Work History
IT Field Support Engineer
AngloGold Ashanti Ltd-Obuasi Mine
Obuasi
12.2019 - Current
- Enhanced team productivity with thorough documentation of service calls, repairs, and recommendations for future actions.
- Collaborated closely with engineering teams to provide feedback on product design improvements based on field observations.
- Mitigated potential risks by conducting safety assessments before performing field installations or repairs.
- Optimized system performance for clients by recommending appropriate hardware upgrades or software updates based on assessment findings.
- Expedited issue resolution by diligently identifying root causes and implementing appropriate corrective measures.
- ENgaging new users with comprehensive orientation sessions to ensure proper operation of IT equipments and assets.
- Reduced downtime for clients with proactive maintenance checks and system optimizations.
- Walked clients and internal staff through troubleshooting steps to resolve Tech issues.
- Provide first-level support by responding to the users request or reported incidents.
• Responsible for providing onsite support, which includes identifying the faults related to hardware, software, configuration, networking, telecom, etc.
• Perform installation functions that include security installation e.g. Antivirus and patches.
• Records all the related departmental and field activities that have been carried out in the service desk system.
• Properly escalate unresolved issues to appropriate internal teams
• Assist in the reviews of the technical issues
• Participate in various projects, and ensure that all the departmental goals have been met or exceeded by maintaining high levels of customer satisfaction.
• Maintain jovial relationships with users
Purchasing Clerk
Cargill Ghana Limited
Tema
11.2018 - 11.2019
- Developing and fostering a collaborative environment for effective negotiations between company, cash crop owners, community opinion leaders and state regulatory bodies.
- Coordinating with crop sustainability, warehouse & Quality control teams to ensure certified cocoa beans are bought, stored, transported, & delivered safely at approved warehouses.
- Conducting daily stocks checks and reconciliations on both purchased produce and Cargill assets against funds allocated, as well as identifying areas for improvement and cost savings opportunities.
Business Owner
Self-employeed
Accra
01.2015 - 01.2019
- Overseeing to the daily operations of the retail business such as interacting well with customers to build connections, sourcing of customer preferred goods from suppliers and closing a sale with customers.
National Service Person
37 Military Hospital NMTC
Accra
10.2012 - 08.2013
- Promoted a positive image of Defense Ministry through professionalism, enthusiasm, and dedication to duty.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Assisted Officers in charge in organizing aptitude test, marking of scripts, shortlisting prospective student through one on one engagements and prepping them for final interviews to gain admission to the College.
Education
Bachelor of Science - Computer Science
All Nations University College
Koforidua, Ghana01-2007
No Degree - Microsoft Certified Systems Engineering
GIMPA CIPD
Greenhill, Legon10-2010
Skills
- Field service management
- Remote support
- Problem resolution
- Customer support
- Software installation
- Network configuration
- Hardware installation
- Application support
- Telecommunications
- Incident management
- Backup and recovery
- Operating systems
- On-site maintenance
- Troubleshooting and repair
Listening to Music & Playing Tennis
Listening to Ghanian highlife music
Playing Lawn Tennis preferably doubles.
Timeline
IT Field Support Engineer
AngloGold Ashanti Ltd-Obuasi Mine
12.2019 - Current
Purchasing Clerk
Cargill Ghana Limited
11.2018 - 11.2019
Business Owner
Self-employeed
01.2015 - 01.2019
National Service Person
37 Military Hospital NMTC
10.2012 - 08.2013
Bachelor of Science - Computer Science
All Nations University College
No Degree - Microsoft Certified Systems Engineering
GIMPA CIPD