Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Receptionist
Rockson Ata Kantanku

Rockson Ata Kantanku

Sunyani

Summary

Proven expert in housekeeping and customer service, I significantly enhanced client satisfaction and retention rates at Bar and House Cleaning by delivering tailored cleaning solutions and fostering trust through consistent, high-quality service. Specializing in deep cleaning and effective communication, I streamlined processes to exceed cleanliness standards, achieving top-quality results without compromising efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

House Cleaner

Bar and House Cleaning
03.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Improved client retention rates through trust-building activities such as following up after appointments.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Handled requests for extra linens, toiletries and other supplies.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

General Arts

Kukumo Agricultural Senior High School
Goaso,Ghana

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Kitchen Cleaning
  • Floor cleaning
  • Glass cleaning
  • Quality Assurance
  • Deep cleaning expertise
  • Surface sanitation
  • Clothes laundering
  • Window Cleaning
  • Window Washing
  • Clutter removal
  • Childcare assistance
  • Pet mess cleanup
  • Wall scrubbing
  • Waste disposal
  • Floor sweeping
  • Packing and Unpacking
  • Eco-friendly Practices
  • Furniture treatment
  • Ironing clothes
  • Basic Repairs

Accomplishments

  • Worked Number overtime hours during the holiday season at the request of management.
  • Promoted to Job Title for exceeding company goals and expectations for Number months.
  • Cleaned and replenished supplies for up to Number rooms per shift.
  • Cleaned up to Number houses per day in accordance with a Number-point checklist.
  • Achieved Result by completing Task with accuracy and efficiency.

Affiliations

  • Freemason

Certification

  • Certified Job Title, Company Name - Timeframe

Languages

English
Beginner (A1)
Akan
Bilingual or Proficient (C2)

Timeline

House Cleaner

Bar and House Cleaning
03.2020 - Current

General Arts

Kukumo Agricultural Senior High School

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