Summary
Overview
Work History
Education
Skills
References
Timeline
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Rockson Selasie Asigbey

Kumasi

Summary

Dynamic Hotel Manager with a proven track record at a leading hotel, excelling in guest relations management and employee training. Spearheaded marketing campaigns that significantly boosted occupancy rates while maintaining high standards of quality control. Adept in digital marketing and committed to delivering exceptional customer service, driving revenue growth and operational efficiency.

Overview

9
9
years of professional experience

Work History

Hotel Manager

Asamany Villa Hotel
Kumasi
04.2025 - 07.2025
  • Conducted regular inspections of facilities to ensure compliance with safety regulations.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Verified customer credit to establish payment method for accommodations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.

Hotel Manager

Kings Guesthouse
Kumasi
08.2018 - 05.2025
  • Oversaw daily operations and ensured high-quality guest experiences at Kings Guesthouse.
  • Managed staff scheduling to optimize workflow and enhance service delivery.
  • Implemented cost-control measures to reduce operational expenses effectively.
  • Developed training programs for new hires to improve service quality.
  • Resolved guest complaints promptly to maintain satisfaction levels consistently.
  • Conducted regular inspections of facilities to ensure compliance with safety regulations.
  • Established vendor relationships for supplies and services used in hotel operations.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Handled guest complaints professionally and efficiently.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Developed and implemented hotel policies and procedures.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.

Managing Accountant

Nich Prah Roofing Sheets
Kumasi
03.2016 - 03.2017
  • Managed financial records and ensured compliance with accounting standards.
  • Prepared monthly financial statements and reports for management review.
  • Assisted in budget preparation and forecasting financial trends.
  • Implemented process improvements to enhance efficiency in accounting practices.
  • Developed internal controls to safeguard company assets and mitigate risks.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Reported on financial results including balance sheets, income statements, cash flow statements.

Education

Certificate - Digital Marketing

Uniyat Practical Institute
Kumasi,Ghana
07-2025

Skills

  • Digital marketing
  • Search engine optimization
  • Social media management
  • Content creation
  • Customer service
  • Market analysis
  • Employee training
  • Reporting
  • Brand management
  • Guest relations management
  • Revenue generation
  • Marketing expertise

References

References available upon request.

Timeline

Hotel Manager

Asamany Villa Hotel
04.2025 - 07.2025

Hotel Manager

Kings Guesthouse
08.2018 - 05.2025

Managing Accountant

Nich Prah Roofing Sheets
03.2016 - 03.2017

Certificate - Digital Marketing

Uniyat Practical Institute

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Rockson Selasie Asigbey