Robert Kofi Anning Botwe
Accra
Summary
Experienced Digital Sales Officer with over 3 years of professional experience in the banking industry. I posses an excellent reputation for resolving problems and improving customer satisfaction. I am currently looking for a more challenging role in which I can employ my professional experience to develop new talent and build my career.
Overview
6
6
years of professional experience
Work History
Digital Sales Officer
Standard Chartered Bank Ghana
Accra, Ghana
04.2019 - Current
- Organize and execute Digital Sales Activations to increase customer base of the bank.
- Resolve problems, improved operations and provided exceptional service to bank clients through physical and tele communication channels.
- Check and verify clients' details to ensure they are in line with the regulator's requirement for account onboarding and apply necessary corrections to prevent regulatory fines.
- Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
- Check and update Digital Banking content on website and various media platforms to ensure clients are up to date with changes in the Digital Banking Space.
- Demonstrate respect, friendliness and willingness to help clients wherever needed.
- Work flexible hours; night, weekend, and holiday shifts.
- Perform duties in accordance with applicable Standard Chartered standards, policies and regulatory guidelines to promote safe working environment.
- Maintain energy and enthusiasm in fast-paced Digital Banking environment.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
National Service Person
Standard Chartered Bank
Accra, Ghana
09.2017 - 07.2018
- Introduced the Banks' clients to the online banking platforms of the bank.
- Helped reduced queues in the banking hall by proposing digital solutions to client requests.
- Engaged and educated other service personnel in product knowledge sessions to ensure all stakeholders are abreast with new bank products.
Sponsorship Coordinator
Friends of United Nations High Commissioner for Refugees
Accra, Ghana
05.2016 - 01.2017
- Worked jointly with other executives to organize educational sessions on how refugees.
- Served customers with knowledgeable and friendly ways to support refugees across Africa.
- Built relationships with staff member of UNHCR and assisted with adminstrative duties whenever necessary.
Brand Ambassador
Uber Ghana
Accra, Ghana
01.2016 - 11.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion on University Campuses.
- Communicated product information with confidence and educated consumers about company.
Administrative Assistant Intern
Infin Ghana Limited
Accra, Ghana
05.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and screened incoming calls, emails and visitors and alerted managers to priority matters.
- Executed record filing system to improve document organization and management.
- Maintained status reports for client projects.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Administrative Assistant Intern
Superior Logistics and Container Services
Tema, Ghana
09.2015 - 01.2016
- Ensured timely system execution of documents to clients for smooth container clearing processes
- Received and screened incoming calls and emails and routing to necessary parties.
- Maintained status reports and filed documents to ensure easy tracking and retrieval.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Certification Fundamentals of Digital Marketing -
Google
04.2018
Bachelor of Arts - Psychology
University of Ghana
Accra, Ghana05.2017
West Africa Secondary School Certificate - Business
Presbyterian Boys' Secondary School
Accra, Ghana06.2013
Basic Education Certificate Examination -
Tema Christian Center School
Tema, Ghana05.2010
Skills
- Flexible and Adaptable
- Great Team Player
- Collaboration
- Conflict Resolution
- Self-motivated professional
- Microsoft Office
- Nimble
- Fast Learner
- Coding (HTML and CSS)
Languages
English
Bilingual or Proficient (C2)
Fante
Advanced (C1)
Timeline
Digital Sales Officer
Standard Chartered Bank Ghana
04.2019 - Current
National Service Person
Standard Chartered Bank
09.2017 - 07.2018
Sponsorship Coordinator
Friends of United Nations High Commissioner for Refugees
05.2016 - 01.2017
Administrative Assistant Intern
Infin Ghana Limited
05.2016 - 08.2016
Brand Ambassador
Uber Ghana
01.2016 - 11.2016
Administrative Assistant Intern
Superior Logistics and Container Services
09.2015 - 01.2016
Certification Fundamentals of Digital Marketing -
Google
Bachelor of Arts - Psychology
University of Ghana
West Africa Secondary School Certificate - Business
Presbyterian Boys' Secondary School
Basic Education Certificate Examination -
Tema Christian Center School
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