Summary
Overview
Work History
Education
Skills
Timeline
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ROBERT KINGSLEY SAFO AGYEMANG

Accra

Summary

With years of academic and industrial experience, a multi-talented, strategic and innovative person – one whose career objective is to tackle challenging assignment that will lead to advancement of personal skills and promotion of organizational interests. Overseeing personnel and developing tactical plans to meet strategic goals. Substantial experience in Telecom and Data management; Strong Skills in leadership, public speaking and teaching.

Overview

9
9
years of professional experience

Work History

Solution Architect /Operations Head/DPM

Huawei Technologies. MTN Project
04.2022 - Current
  • High - level customer/stakeholder engagements
  • Researched markets and analyzed various competitors to identify trends and opportunities for growth
  • Worked with platforms and systems to generate segmentation drive marketing campaign analysis and conversions
  • Analyzed the performance and user experiences on various Applications to understand user behavior
  • Collaborated with cross-functional teams to work on various campaigns including acquisition campaigns to drive application and device as well as revenue growth
  • Analyzed key metrics, designed and drafted reports and insights to inform decision-making
  • Responsible for project operation results and project value delivery.
  • Analyzed and summarized customer requirements to prepare and output appropriate solution to customer
  • Took ownership of customer issues and request, followed-up and escalated issues when necessary
  • Maintained up-to-date knowledge on business areas that’s of interest to customer and Supporting the delivery of marketing Used Cases
  • Pro-actively identified problems and trends and suggested ways to help optimize
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
  • Created strong relationships with key decision makers as trusted consultant of my company.
  • Conducted technical workshops and education sessions for customers and internal teams.

Data Analyst/Project Coordinator

Huawei Technologies. MTN Project
01.2020 - 04.2022


  • Conducted research and data gathering to analyze which data is important to the task at hand and which is irrelevant
  • Identified major trends using analyzed and gathered data
  • With a clare insight on data request by customer, I drafted reports based on analysis made
  • Prepared reports for management stating trends and paths using relevant data gathered
  • Worked with the Project manager to facilitate resources needed to complete each phase of the project
  • Coordinated communications between the various stakeholders and management as well as the ones between contractors and senior management

Service and Data Mining/Project Supervisor

Huawei Technologies. Vodafone Project
09.2016 - 12.2019


  • Responsible for analyzing gathered data to statistically and logically create major trends which helps to convert raw data into functional information that can be used by a variety of individuals or departments to further their business objectives
  • In some cases, Responsible for the predictive and forecasting performances various products using extracted data
  • Responsible for customer complaint handling and KQI monitoring
  • Managed the daily activities on site
  • Making sure all subcontractors are up to task and that they finished their daily tasked as scheduled

Radio Network Optimizer

Huawei Technologies
08.2015 - 09.2016


  • In charge of RF (Radio Frequency) Planning, both 2G and 3G networks for Vodafone Ghana
  • Assisted in optimization of the network, making sure issues like interference are detected and resolved
  • In cases like call Drops, call congestion or call failures, a daily or hourly KPIs (Key Performance Index), helps to fetch out and suggest possible causes of the issue and give reliable solution after troubleshooting.

Education

MSc - Engineering Project Management

Coventry University UK
01.2023

BSc. - Telecommunication engineering

Ghana Technology University College
Accra, Ghana
08.2015

Certificate - Telecommunications Engineering

Ghana Technology University College
Accra, Ghana
09.2011

West African High School Certificate Examination -

KNUST Senior High School
Kumasi, Ghana
08.2009

Skills

  • SQL (Structured Query Language)
  • Data Mining and Analysis
  • Basic knowledge in Linux
  • Microsoft Power BI
  • MicrosoftOfficeUser (Word, Excel, PowerPoint)
  • General Knowledge in Hardware and software operation
  • Strong Strategic and Innovative thinker, Good interpersonal skill, Strong communication and leadership skills
  • Critical thinking
  • Ability to plan, work and effectively deliver work assignment, Good oral Skills
  • Analytical

Timeline

Solution Architect /Operations Head/DPM

Huawei Technologies. MTN Project
04.2022 - Current

Data Analyst/Project Coordinator

Huawei Technologies. MTN Project
01.2020 - 04.2022

Service and Data Mining/Project Supervisor

Huawei Technologies. Vodafone Project
09.2016 - 12.2019

Radio Network Optimizer

Huawei Technologies
08.2015 - 09.2016

MSc - Engineering Project Management

Coventry University UK

BSc. - Telecommunication engineering

Ghana Technology University College

Certificate - Telecommunications Engineering

Ghana Technology University College

West African High School Certificate Examination -

KNUST Senior High School

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