ROBERT OCLOO
Ho
Summary
Dynamic IT professional with hands-on experience, excelling in technical troubleshooting and network configuration. Proven ability to enhance operational efficiency through effective problem-solving and leadership. Adept at implementing best practices and maintaining compliance, ensuring seamless service delivery and optimal network performance.
Overview
3
3
years of professional experience
Work History
Graduate Intern
NATIONAL COMMUNICATIONS AUTHORITY
11.2022 - 09.2023
- Monitoring of Quality of Services of Telcos.
- Basic Hardware Replacement and Fixing.
- Provided training on regulations and requirements to advisers and other business stakeholders to meet compliance measures.
- Helped create, implement and adopt best practices on internal policies, processes and procedures.
- Gauged business risk and evaluated compliance violations, reporting findings to senior management.
- Recorded allocated new files on to compliance spreadsheet, updating daily progress and any outstanding issues.
- Troubleshoot problems and diagnosed system faults.
Intern
TEMA GENERAL HOSPITAL
Tema
07.2021 - 09.2021
- Maintained up-to-date licenses and certifications for dependable software and systems compliance.
- Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
- Responded to customer concerns quickly and effectively, minimizing service disruptions.
- Executed system upgrades with patches, service packs and new configurations to meet technical requirements.
- Diagnosed hardware and software faults quickly and effectively for optimal network operations.
- Maintained network infrastructure, suggesting improvements, upgrades and network monitoring tools to support performance.
- Installed and configured components for hardware and software from HP and Cisco.
Intern
HO TEACHING HOSPITAL
Ho
07.2020 - 08.2020
- Developed and implemented extensive LAN designs to connect up to users on network.
- Diagnosed and resolved complex network problems.
- Diagnosed and resolved issues with software, hardware and IT systems issues.
- Managed the deployment, configuring laptops and migrating user data.
- Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry.
Education
Some College (No Degree) - CYBER SECURITY
INTERNATIONAL INFORMATION SECURITY CERTIFICATION CONSORTIUM (ISC)²
Accra, Ghana07-2023
B.Sc. - COMPUTER SCIENCE
UNIVERSITY OF CAPE COAST (UCC)
Cape Coast, Ghana07-2022
NETWORKING - Computer Networking
CISCO NETWORKING ACADEMY
Accra, Ghana01.2021
WASSCE - General Science
KETA SENIOR HIGH TECHNICAL SCHOOL
Keta, Ghana06-2017
Skills
- Microsoft Office Suite
- Technical troubleshooting
- Network configuration
- Web development (HTML and CSS)
- Graphic design
- Video production
- Multitasking ability
- Leadership skills
Seminars Workshops Conferences Attended
- MTN Media and Stakeholders Forum, 08/01/23
- Boot Camp by National Communications Authority, 12/01/22
- Creating A Career Path in Cybersecurity organized by Innovare, 09/16/21
- Organizing Member, Start Conference, 09/01/19
Contacts
- +233 (0) 54 870 6088
- +233 (0) 20 600 1990
References
- Dr Agbeshi D.J Kulevome, Ho Teaching Hospital, +233(0) 23 516 8610
- Prince Kotoko, National Communications Authority (Regulatory Administrator), +233(0) 20 817 2107
- Mr David Dartey, National Communications Authority (Ho Zonal Manager), +233(0) 24 447 9973
Languages
- English
- Ewe
Leadership Experience
I was the leader of all the national services personnel in my organization and I have had a couple of leadership roles in the ministry where I fellowship, which developed in me a great deal of leadership prowess. I’m also a great believer in leadership without titles which makes me proactive and innovative wherever I find myself.
Activities
- Photography
- Watching Sci fiction Movies
- Playing Video Games
- Dancing and Singing
- Peer tutoring
- Mentoring
Timeline
Graduate Intern
NATIONAL COMMUNICATIONS AUTHORITY
11.2022 - 09.2023
Intern
TEMA GENERAL HOSPITAL
07.2021 - 09.2021
Intern
HO TEACHING HOSPITAL
07.2020 - 08.2020
Some College (No Degree) - CYBER SECURITY
INTERNATIONAL INFORMATION SECURITY CERTIFICATION CONSORTIUM (ISC)²
B.Sc. - COMPUTER SCIENCE
UNIVERSITY OF CAPE COAST (UCC)
NETWORKING - Computer Networking
CISCO NETWORKING ACADEMY
WASSCE - General Science
KETA SENIOR HIGH TECHNICAL SCHOOL
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