ROBERT MENSAH
Kumasi
Summary
TO DELIVER THE BEST OF ACCOUNTING SERVICE WITH A HIGH SENSE OF PROFESSIONALISM AND EFFICIENCY.
TO WORK WITH DETERMINATION AND ACHIEVE THE BEST RESULT IN A ROLE WHERE MY PROFESSIONAL AND EDUCATIONAL ABILITIES WILL BE FULLY UTILIZED WHILST GAINING KNOWLEDGE FROM MORE EXPERIENCED COLLEAGUES.
Overview
5
5
years of professional experience
Work History
LOAN OFFICER
ASA SAVINGS AND LOANS LIMITED
2022.04 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Negotiated loan terms and conditions with customers to secure best deal.
DISTRICT ADMINISTRATIVE ASSISTANT
NATIONAL SERVICE SECRETARIAT
2019.09 - 2020.12
- Contributed to the effective resolution of parent concerns by serving as a liaison between school administration and families.
- Facilitated smooth operations during school board meetings by preparing agendas, taking minutes, and distributing relevant materials to attendees.
- Transcribed and composed letters, memos, and reports.
- Boosted staff productivity by providing comprehensive administrative support to teachers and administrators within the district.
- Assisted in recruitment efforts by posting job openings, screening applicants, and coordinating interviews for potential employees within the district.
- Promoted a positive work atmosphere with exceptional interpersonal skills while engaging with colleagues, parents, students, or visitors at all levels of the organization.
- Enhanced district-wide communication by coordinating meetings, conferences, and events for staff and stakeholders.
- Organized and maintained a comprehensive records management system, ensuring easy access to important documents for all staff members when needed.
Education
HIGHER NATIONAL DIPLOMA - ACCOUNTING WITH COMPUTERING
KUMASI TECHNICAL UNIVERSITY
KUMASI GHANA09.2019
High School Diploma -
ABITIFI TECHNICAL INSTITUTE
KWAHU-ABETIFI GHANA05.2013
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
- Sales expertise
- Client Relations
- Negotiation Techniques
- Cash Handling
- Team Player
- Financial Counseling
- Data Entry
- Decision-Making
Languages
English
Bilingual or Proficient (C2)
Timeline
LOAN OFFICER
ASA SAVINGS AND LOANS LIMITED
2022.04 - Current
DISTRICT ADMINISTRATIVE ASSISTANT
NATIONAL SERVICE SECRETARIAT
2019.09 - 2020.12
HIGHER NATIONAL DIPLOMA - ACCOUNTING WITH COMPUTERING
KUMASI TECHNICAL UNIVERSITY
High School Diploma -
ABITIFI TECHNICAL INSTITUTE
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