Robert Atopley
Tema- Accra,Ghana
Summary
Experienced and safety-conscious professional driver with a comprehensive understanding of road laws, air brake systems, and safe driving practices. Skilled in route planning, long-distance deliveries, multi-drop routes, and fuel-efficient driving, ensuring punctuality and reliability in all transport operations. Proficient in customer service, crisis de-escalation, and cultural awareness, fostering positive interactions with passengers and clients. Adept at vehicle inspection, basic mechanics, and health and safety compliance to maintain optimal vehicle performance and adherence to regulations. Committed to delivering exceptional service while adapting to adverse conditions and diverse schedules.
Hardworking employee enthusiastic about improving my driving skills and maintaining a clean record. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Online Driver/Personal Driver
self employed
Accra, Greater Accra Region
01.2018 - Current
- Conducted basic vehicle maintenance for optimal performance.
- Ensured prompt delivery of parcels by utilizing effective navigation skills.
- Followed route schedules, improved punctuality.
- Delivered goods safely by adhering to strict road safety rules.
- Ensured timely and safe pickup of riders.
- Always kept a cordial and respectful relationship with my clients and employer.
- Was consistently punctual and alerted my employer of any emergency that might affect my punctuality on a particular day.
Senior customer care executive
JumiaFood
Accra, Ghana
12.2015 - 02.2019
- Mentored junior staff members for improved productivity and job satisfaction.
- Navigated tough conversations with customers, ensuring positive outcomes always.
- Streamlined customer feedback process with implementation of effective strategies.
- Dealt with challenging customers to ensure satisfaction and retention.
- Acted as the official mouthpiece between restaurants/vendors and clients.
- Prepared daily reports on issues that required urgent attention from management.
- Resolved escalated customer complaints with a focus on satisfaction and resolution efficiency.
- Led customer service initiatives that enhanced user experience across various platforms.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 85%.
- Assisted customers with additional retail services, including alterations or special orders.
Sales Executive/Manager
JumiaFood
Accra, Abelenkpe
05.2018 - 02.2019
- Research on trending and or fast growing restaurants, eateries.
- Create a cordial relationship with the best restaurants whiles making Jumia a very attractive destination to sell their products.
- Manage the accounts of all restaurants and vendors on the Jumiafood backend.
- Act as the link between Jumia and its vendors and steps in to manage any form of misunderstanding or miscommunication to prevent issues from escalating in order to ensure orders are delivered without any major issues.
- Responsible for all vendor training required by Jumia to improve services offered to clients.
- Collaborated with cross-functional teams to ensure seamless delivery of services to customers.
Customer Service Personnel
JumiaFood
Accra, Abelenkpe
01.2016 - 05.2018
- Calls customers and sends emails to confirm bookings.
- Calls hotels to make bookings.
- Confirms orders with customers.
- Confirms orders with restaurants.
- Assists customers with their bookings and orders.
- Regularly on chat to assist customers.
- Closes shift with daily summary and report.
Night Auditor/Receptionist
Hotel Marjorie 'Y'
Tema, Greater Accra Region
11.2014 - 05.2015
- As part of my duties as a night auditor I run the end of day and night audit to close the hotel’s account for the day.
- Welcome guests.
- Check guests in.
- Check guests out.
- Receive and send mails.
- Receives reservations and payment for swimming.
- Arranging for airport shuttles, taxis for guests.
- Prepares daily occupancy and breakfast report.
- Followed up on special requests from guests such as wake-up calls or room service orders enhancing their stay experiences.
- Prepared invoices for early departures or extended stays accurately avoiding confusion later on.
- Regularly communicated with maintenance staff about any issues or repairs needed in guest rooms or common areas.
- Audited daily financial transactions and reconciled discrepancies to ensure accurate reporting.
Receptionist
Crismon Hotel Ltd
, Tema- Community Five
06.2013 - 09.2013
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Responded to guest inquiries and concerns promptly, providing exceptional customer service throughout stay.
- Assisted with administrative tasks, improving overall functionality of the office.
- Reduced waiting times through effective time and resource management.
Cashier
Britkom Ltd
Tema, Community Three
02.2011 - 03.2013
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Collaborated closely with store management for daily operations success.
- Managed queue effectively during peak hours for seamless checkout process.
- Communicated product information to customers, driving informed purchases.
- Balanced till at end of day, maintaining accurate records.
- Resolved customer complaints professionally leading to higher retention rates.
Education
ACADEMY OF FILM ACTING - ACTING, WRITING AND MODELLING
ACADEMY OF FILM ACTING
Dawa, Ada 05.2011 - 07.2011
WASSCE - ARTS
OUR LADY OF MERCY SHS
GHANA 09.2007 - 05.2011
Skills
- Professional driving licence
- Understanding of road laws
- Basic first aid certification
- Distraction avoidance
- People transport
- Stress handling
- Punctuality and reliability
- Knowledge of roadside assistance
- Drive in adverse conditions
- Comfortable with night shifts
- Adaptability to weather changes
- Air brake system understanding
- Map reading
- Vehicle exterior cleaning
- Inventory checks
- Safe driving practices
- Car servicing
- Route and journey planning
- Long-distance deliveries
- Engine and tyre checks
- Mechanically inclined
- Multi-drop routes
- Long distance driving
- Vehicle inspection
- Route planning
- Fuel-efficient driving
- Mobile apps navigation
- Basic mechanics
- Time efficiency
- Crisis de-escalation
- Communication proficiency
- Safety consciousness
- Interpersonal savvy
- Accident procedures
- Weather adaptability
- Cultural awareness
- Customer Service
- Cash handling
- Health and Safety Compliance
Custom
- Mr Jephthath Datsumor, 0243906271
- Mr Fauster Ahorlu, 0547901803
Personal Information
- Date of birth: 10/17/91
- Gender: Male
- Marital status: Single
- Religion: Christian
Languages
English
Upper intermediate
Timeline
Sales Executive/Manager
JumiaFood
05.2018 - 02.2019
Online Driver/Personal Driver
self employed
01.2018 - Current
Customer Service Personnel
JumiaFood
01.2016 - 05.2018
Senior customer care executive
JumiaFood
12.2015 - 02.2019
Night Auditor/Receptionist
Hotel Marjorie 'Y'
11.2014 - 05.2015
Receptionist
Crismon Hotel Ltd
06.2013 - 09.2013
ACADEMY OF FILM ACTING - ACTING, WRITING AND MODELLING
ACADEMY OF FILM ACTING
05.2011 - 07.2011
Cashier
Britkom Ltd
02.2011 - 03.2013
WASSCE - ARTS
OUR LADY OF MERCY SHS
09.2007 - 05.2011
Similar Profiles
Kimberly WoodKimberly Wood
Caretaker at Self EmployedCaretaker at Self Employed
Dylan AndersonDylan Anderson
Professional Gaming Coach at self employedProfessional Gaming Coach at self employed
Samantha ThorneSamantha Thorne
Driver Instructor Trainer at Self EmployedDriver Instructor Trainer at Self Employed
Rebecca HeadlandRebecca Headland
Small business owner at self employedSmall business owner at self employed
JOSEPHINE KENI ASAREJOSEPHINE KENI ASARE
School Principal at Amaanah Educational ComplexSchool Principal at Amaanah Educational Complex