Robert Aryeh
SOC L1
Sefwi Bekwai,WB
Summary
Detail-oriented Computer Science undergraduate with a diverse background in administration, logistics coordination, telesales, and back-office operations, complemented by foundational knowledge in cybersecurity and Security Operations Center (SOC) principles. Technically adept with hands-on experience in frontend development, the MEARN stack, and essential concepts of security monitoring and penetration testing. Recognized for reliability, adaptability, and a process-driven approach, demonstrating a strong commitment to supporting efficient, secure, and technology-enabled operations while pursuing ongoing academic and professional growth. Passionate about leveraging technical skills and operational insights to contribute to innovative solutions in dynamic environments.
Overview
6
6
years of professional experience
Work History
Back Office Medical Assistant
My Family Dental Care
01.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated medical records management, ensuring accuracy and compliance with HIPAA regulations.
- Assisted healthcare providers with documentation preparation for patient consultations and examinations.
- Streamlined communication between patients and clinical staff to improve service delivery.
Analyst
Mastercard
04.2024 - 05.2026
- Company Overview: Cybersecurity virtual experience program on Forage
- Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
- Cybersecurity virtual experience program on Forage
Logistics Coordinator
Carrier Relations Coordinator
05.2024 - 01.2025
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Negotiated contracts to secure favorable rates and terms.
- Tracked orders and notified customers of status or potential delays.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Operated vehicles and equipment to transport packages and mail pieces.
Enterprise Security
Bertelsmann
12.2023 - 02.2024
- Company Overview: Cybersecurity Institute
- Drove standardization efforts for technology platforms, reducing complexity while improving overall maintainability across the organization
- Ensured regulatory compliance, conducting regular audits and implementing required updates to systems
- Aligned IT strategy with business objectives through proactive engagement with organizational leaders and understanding core needs
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing the efficiency of computing tasks
- Administered and prepared programs for IP addresses, developed network resources, and trained support personnel to provide Tier I support to end users
- Implemented WAN and LAN designs in multi-datacentre configurations
- Installed, supported, and maintained company hardware and software infrastructure according to best practices
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation
- Cybersecurity Institute
Telesales Agent
Greenbucks Info Pvt Ltd
05.2023 - 10.2023
- Company Overview: Telesales Services
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Telesales Services
Agriculture Officer
Agriculture and Forestry
01.2020 - 01.2021
- Compiled and submitted data and reporting to higher authorities to promote accuracy and authenticity
- Identified geographies conducive to organic farming based on external factors and dynamics
- Oversaw crops to support the timely implementation of field activities without compromising the quality standards of organic farming
- Evaluated performance metrics and provided actionable feedback to help farmers meet or exceed their goals consistently
- Persuaded farmers and ranchers in different villages to adopt organic farming
Education
Bachelor of Technology - Computer Science and Engineering
Parul University
Senior High School -
Kwegyir Aggrey Senior Technical school
Skills
- Security Monitoring Fundamentals
- Log Analysis & Incident Reporting
- Cybersecurity Awareness & Safe Computing
- Basic Penetration Testing Concepts
- Frontend Web Development (HTML, CSS, JavaScript)
- MEARN Stack Fundamentals
- Computer & Digital Systems Proficiency
- Data Entry & Record Management
- Administrative & Back-Office Operations
- Attention to Detail & Accuracy
- Time Management & Task Prioritization
- Communication & Team Collaboration
Languages
English
Twi
Intermediate Spanish
Awards
- Certification of Participation in Debate Competition, Faculty of IT and Computer Science, 2022
- Cisco - Introduction to Cybersecurity,2022
- Cisco- Networking Basics-2022
- Certification of Participation in Football Tournament, 2022
- Guinness World Record of making India the training capital of the world
- Certification of Hack the Box Cyber Apocalypse, 03/2023
- AWS-DGL-SS-AWS Lambda Function Security & Defense in Depth, Infosys
- SecOps Engineer course completion, Infosys
- Fundamentals of Information Security, Infosys
- Network Mastery for Ethical Hackers
- Foundation Level Threat Intelligence Analyst ,arcX,2025
- AIG-Shields Up : Cybersecurity Job Stimulation,2024
- MasterCard-Cybersecurity Job Stimulation,2024
Hobbies and Interests
- Reading and research
- Learning new tool for data analysis
- Football
Timeline
Back Office Medical Assistant
My Family Dental Care
01.2025 - Current
Logistics Coordinator
Carrier Relations Coordinator
05.2024 - 01.2025
Analyst
Mastercard
04.2024 - 05.2026
Enterprise Security
Bertelsmann
12.2023 - 02.2024
Telesales Agent
Greenbucks Info Pvt Ltd
05.2023 - 10.2023
Agriculture Officer
Agriculture and Forestry
01.2020 - 01.2021
Senior High School -
Kwegyir Aggrey Senior Technical school
Bachelor of Technology - Computer Science and Engineering
Parul University