Summary
Overview
Work History
Education
Skills
Certification
Timeline
Rita Esi Ninsi Nyarko

Rita Esi Ninsi Nyarko

Accra

Summary

Adept at driving operational efficiency and team leadership, I spearheaded a team at Vite Logistics Ghana to develop a transformative ERP system, enhancing real-time decision-making and reducing operational costs by 15%. My expertise in ERP systems and fostering employee performance has consistently supported organizational efficiency and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operation Officer

Vite Logistics Ghana
01.2023 - 06.2024
  • Designed and led a team to create and implement a customized enterprise resource planning (ERP), to automates majority of the business processes, enabling real-time decision-making across departments and improving data accuracy and access.
  • Managed a team of 15, fostering a collaborative environment that improved employee engagement scores and reduced turnover by 30%
  • Implemented a new customer feedback system that increased customer satisfaction leading to a 15% growth in repeat business
  • Led a company-wide initiative to streamline production process, resulting in a reduction in cycle time and 15% decrease in operational cost
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Collaborated with other departments such as the social media team, digital marketing teams, customer service to align operational strategies with business objectives, contributing to increase in annual revenue.


Administrative Officer

COPEC
10.2021 - 12.2022
  • Oversee daily administrative functions, including scheduling, correspondence, and office maintenance, ensuring a smooth and efficient work environment.
  • Coordinated logistics for community outreach programs and events, helping increase participant engagement by 20%
  • Assisted in the preparation of grant proposals in funding for various projects.
  • Managed a team of 20+ volunteers, including recruitment, training and scheduling, contributing to the successful execution of community initiatives.
  • Maintained and organized donor databases, ensuring accurate and up-to-date records for reporting and communication.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Operation Department, National Service Personnel

Postal and Courier Services Regulatory Commission
08.2020 - 08.2021
  • Prepared detailed reports on inspection findings, compliance issues, and regulatory enforcement actions for management.
  • Assisted in organizing training session for courier companies on regulatory requirements and best practices, improving industry knowledge and compliance.
  • Assisted in the processing of licenses for new and existing courier service providers, ensuring all required documentation and standards are met.
  • Conducted inspections of courier facilities and operations to ensure adherence to regulatory standards.

Education

Bachelor of Science - Business Information System

Valley View University, Accra Ghana

Higher National Diploma - Purchasing And Supply

Koforidua Technical University, Koforidua, Ghana

Skills

  • ERP and CRM Systems
  • Team Leadership and Development
  • Operational Efficiency
  • Employee performance
  • Resource Management
  • Organizational Efficiency
  • Customer Relationship Management

Certification

Certificate of participation in digital skills

Timeline

Operation Officer - Vite Logistics Ghana
01.2023 - 06.2024
Administrative Officer - COPEC
10.2021 - 12.2022
Operation Department, National Service Personnel - Postal and Courier Services Regulatory Commission
08.2020 - 08.2021
Valley View University - Bachelor of Science, Business Information System
Koforidua Technical University - Higher National Diploma, Purchasing And Supply

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Rita Esi Ninsi Nyarko