Rita Esi Ninsi Nyarko
Accra
Summary
Adept at driving operational efficiency and team leadership, I spearheaded a team at Vite Logistics Ghana to develop a transformative ERP system, enhancing real-time decision-making and reducing operational costs by 15%. My expertise in ERP systems and fostering employee performance has consistently supported organizational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operation Officer
Vite Logistics Ghana
2023.01 - 2024.06
- Designed and led a team to create and implement a customized enterprise resource planning (ERP), to automates majority of the business processes, enabling real-time decision-making across departments and improving data accuracy and access.
- Managed a team of 15, fostering a collaborative environment that improved employee engagement scores and reduced turnover by 30%
- Implemented a new customer feedback system that increased customer satisfaction leading to a 15% growth in repeat business
- Led a company-wide initiative to streamline production process, resulting in a reduction in cycle time and 15% decrease in operational cost
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Collaborated with other departments such as the social media team, digital marketing teams, customer service to align operational strategies with business objectives, contributing to increase in annual revenue.
Administrative Officer
COPEC
2021.10 - 2022.12
- Oversee daily administrative functions, including scheduling, correspondence, and office maintenance, ensuring a smooth and efficient work environment.
- Coordinated logistics for community outreach programs and events, helping increase participant engagement by 20%
- Assisted in the preparation of grant proposals in funding for various projects.
- Managed a team of 20+ volunteers, including recruitment, training and scheduling, contributing to the successful execution of community initiatives.
- Maintained and organized donor databases, ensuring accurate and up-to-date records for reporting and communication.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Operation Department, National Service Personnel
Postal and Courier Services Regulatory Commission
2020.08 - 2021.08
- Prepared detailed reports on inspection findings, compliance issues, and regulatory enforcement actions for management.
- Assisted in organizing training session for courier companies on regulatory requirements and best practices, improving industry knowledge and compliance.
- Assisted in the processing of licenses for new and existing courier service providers, ensuring all required documentation and standards are met.
- Conducted inspections of courier facilities and operations to ensure adherence to regulatory standards.
Education
Bachelor of Science - Business Information System
Higher National Diploma - Purchasing And Supply
Skills
- ERP and CRM Systems
- Team Leadership and Development
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Customer Relationship Management
Certification
Certificate of participation in digital skills
Timeline
Operation Officer - Vite Logistics Ghana
2023.01 - 2024.06
Administrative Officer - COPEC
2021.10 - 2022.12
Operation Department, National Service Personnel - Postal and Courier Services Regulatory Commission
2020.08 - 2021.08
Valley View University - Bachelor of Science, Business Information System
Koforidua Technical University - Higher National Diploma, Purchasing And Supply
Certificate of participation in digital skills
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