RITA BOADI
Summary
A self-motivated individual who is enthusiastic about driving business performance through hands-on approaches in today's fast paced business environment. With a proven track record of working under pressure as part of a team or on own initiative, I possess the ability to quickly learn and adapt in a continuously changing work arena by leveraging on my leadership, functional and organizational strengths. With a good mastery of Excel and other Microsoft Office programs, I am also fluent in English.
Overview
16
16
years of professional experience
Work History
Back Office Executive
Shanti Wellness Africa
07.2024 - Current
- Managed database systems for tracking customer information and sales activity.
- Ensured accurate tracking of customer orders and invoices, leading to a decrease in financial discrepancies.
- Maintained high standards of sales accuracy in the call center to guarantee product delivery to customers.
- Work closely with the Quality Assurance Team to audit all sales that go through delivery problems to ensure sanctions are applied where due.
- Streamlined customer deliveries through close coordination with couriers.
- Achieve daily delivery targets and prepare a report.
Telesales Operator
Shanti Wellness Africa
06.2024 - 07.2024
- Conducted outbound calls to prospective clients in order to understand their situation and recommend the right product.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Presented product information, answered questions, and provided solutions to customer needs.
- Collaborated effectively with colleagues across different departments to resolve customer issues quickly.
- Utilized various techniques such as cross-selling and upselling to generate additional revenue.
- Documented sales call data in CRM
Tele Sales Specialist
PEG AFRICA
01.2017 - 08.2022
- Established communication with potential and existing customers to share details regarding company's product
- Ask questions to understand customer requirements and close sales.
- Executed promotional sales initiatives
- Increased productivity by efficiently handling customer follow up calls
- Maintained precise customer documentation
- Oversaw customer account management to uphold high levels of customer satisfaction regarding company offerings.
- Developing and sustaining solid relationships with customers to encourage repeat business.
Human Resource Support
GUINNESS GHANA LIMITED
01.2016 - 01.2017
- Facilitate onboarding process for new hires.
- Managed and organized training sessions for staff development
- Managed candidate communication and interview scheduling.
- Managed various HR initiatives such as organizing meetings, training sessions, and surveys while accurately documenting meeting minutes.
- Compile and update employee records.
- Job post writing.
Administrator
CORNERSTONE INTERNATIONAL ACADEMY
01.2014 - 01.2015
- Administration relating to pupil attendance
- Managing email/post
- Using IT systems to draft letters, emails, reports, newsletters
- Monitoring school supplies
- Keeping financial records
- Keeping paper and electronic records up to date.
Fidelity Sales Ambassador
FIDELITY BANK GHANA
01.2013 - 01.2014
- Market and sell assigned products of the bank to the specified target segments
- Attain or exceed monthly sales target
- Manage and maintain the relationship between the customer and the bank for the first three months
- Assisting the personal bankers in issuing out ATM cards and cheque books
- Recording of received ATM cards and cheque books
- Phoning of customers when their ATM cards and cheque books are ready.
Sales Representative and Customer Service Personnel
E-CHOICE LIMITED
01.2009 - 01.2012
- Marketing of products
- Placing of orders with suppliers
- Sending returns to the bible society of Ghana
- Managing incoming phone calls.
Education
BSc MANAGEMENT WITH COMPUTING (HUMAN RESOURCE MANAGEMENT) -
REGENT UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
HND MARKETING -
TAKORADI POLYTECHNIC
Accomplishments
- Consistently delivering great performance thereby attaining the level of a Vintage within a period of six months.
- Aided recruitment efforts resulting in the hiring of key talents, improving team efficiency and contributing to overall organizational success.
- Spearheaded effective performance management systems resulting in improved employee performance and alignment with organizational goals.
- Developed and updated HR policies in accordance with legal requirements, ensuring compliance and employee understanding.
References
- Mdm Esther Yaa Brobbey, Customer Service Manager (PEG), 0577551067
- Mrs. Bridgette Okae, Vodafone Ghana, 0206611199
- Mrs. Jessica Larweh, Cornerstone International Academy, 0244735718
Timeline
Back Office Executive
Shanti Wellness Africa
07.2024 - Current
Telesales Operator
Shanti Wellness Africa
06.2024 - 07.2024
Tele Sales Specialist
PEG AFRICA
01.2017 - 08.2022
Human Resource Support
GUINNESS GHANA LIMITED
01.2016 - 01.2017
Administrator
CORNERSTONE INTERNATIONAL ACADEMY
01.2014 - 01.2015
Fidelity Sales Ambassador
FIDELITY BANK GHANA
01.2013 - 01.2014
Sales Representative and Customer Service Personnel
E-CHOICE LIMITED
01.2009 - 01.2012
BSc MANAGEMENT WITH COMPUTING (HUMAN RESOURCE MANAGEMENT) -
REGENT UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
HND MARKETING -
TAKORADI POLYTECHNIC