Rita Ama Gyan
Milton Keynes,Broughton
Summary
Detail-oriented professional with expertise in customer relationship management, sales, and conflict resolution. Proficient in email administration, data entry, and order processing, ensuring seamless operations and client satisfaction. Adept at employing a client-focused approach to build strong relationships while resolving complaints efficiently. Skilled in time management and problem-solving to meet deadlines and exceed expectations. Committed to leveraging skills in relationship management and courtesy etiquette to drive customer loyalty and operational success.
Overview
20
20
years of professional experience
Work History
Customer service representative
Western City Hardware Limited
Takoradi, Ghana
04.2016 - 02.2025
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Performed administrative duties contributing towards smooth store operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Secretary to Managing Director
Ghana Rubber Estates Limited
Takoradi, Ghana
03.2007 - 03.2016
- Prioritised workload to meet tight deadlines.
- Scheduled appointments for executive management team.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Liaised with other departments to ensure smooth inter-departmental communications.
- Created systematic filing system, ease of document retrieval was achieved.
- Provided administrative support for projects; project completion rates improved significantly as result.
- Welcomed arriving visitors and directed appropriate meeting rooms.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Maintained confidential records, safeguarding sensitive corporate information.
- Performed data entry tasks; ensured accurate record keeping within company database.
- Streamlined office procedures to increase efficiency.
Front Desk Associate
Ghana Rubber Estates Limited
Takoradi, Ghana
06.2005 - 02.2007
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained organised reception area for professional business environment.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of company.
- Took and communicated messages to minimise interruptions to staff workflows.
- Reduced waiting times through effective time and resource management.
- Offered knowledgeable, friendly support to in-office guests.
Education
Diploma of Higher Education - Secretaryship
Archbishop Portal Girls Polytechnic
Elmina, Ghana /2003 - /2005
SSCE (GCSE) -
Sekondi College
Sekondi, Ghana /1999 - /2001
BECE -
All Saints Academy
Asankragaw, GhanaSkills
- Email administration
- Client-Focused approach
- Courtesy etiquette
- Data entry proficiency
- Order processing capability
- Time-Management prowess
- Problem-solving
- Relationship Management
- Sales expertise
- Conflict Resolution
- Order processing
- Complaint resolution
- Customer relationship management
Timeline
Customer service representative
Western City Hardware Limited
04.2016 - 02.2025
Secretary to Managing Director
Ghana Rubber Estates Limited
03.2007 - 03.2016
Front Desk Associate
Ghana Rubber Estates Limited
06.2005 - 02.2007
Diploma of Higher Education - Secretaryship
Archbishop Portal Girls Polytechnic
/2003 - /2005
SSCE (GCSE) -
Sekondi College
/1999 - /2001
BECE -
All Saints Academy
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