RITA OPOKU AGYEMANG
KUMASI
Summary
Dynamic and professional individual with a proven track record at Sanlam General Insurance. Showcasing expertise in marketing and strong customer relations. Consistently excelled in enhancing process efficiency and fostering team collaboration. Demonstrating exceptional skills in document preparation and sales. Known for organizational expertise and achieving significant improvements in client satisfaction and operational productivity.
Overview
9
9
years of professional experience
Work History
Branch Operations
Sanlam Allianz General Insurance Company Limited
12.2017 - Current
- Visitation to brokers and potential clients with competitive quotes
- Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution
- Assist agents in preparing insurance programs for presentation to clients
- Build and maintain public and customer relation while ensuring compliance with company’s policies
- Assist in the development of marketing strategies to attract new customers and increase branch revenue
- Identified opportunities for process improvements within the branch operations, leading to increased efficiency and cost savings
- Prepare quotations and proposal for new business
- Collaborate with other team members to deliver exceptional service, fostering a positive work environment
- Provides technical and administrative support to agents
- Assessment of Claim received and onward to central claims department
- Attend periodic sales meetings to discuss market conditions and provide status report of work in progress
- Follow-ups on renewal businesses
Branch Assistant
Relief Service
08.2017 - 12.2017
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve customer concerns quickly
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members
- Preparing renewal notices and alerting clients
- Developed strong relationships with clients to foster loyalty and new business referrals.
National Service Personnel
Saham Insurance Company Limited
09.2016 - 08.2017
- Assisted in marketing the insurance products to potential clients
- Assisted in general underwriting duties
- Calling clients for renewals
- Receiving and processing client’s request
- Attending to customer’s needs and ensuring satisfaction
- Managing employee database, correspondence and filling
- Performing secretarial duties i.e
- Ensuring office supplies, typing, receive and transfer telephone enquiries etc
- Perform other duties assigned to me
Industrial Attachment
Saham Insurance Company Ghana Ltd
06.2016 - 08.2016
- Prospecting for new clients and marketing the insurance products to potential clients
- Receiving and processing client requests
- Filing office documents
- Receiving telephone calls and directing them to appropriate staff
- Depositing cash received at the bank on a daily basis
Industrial Attachment
Regency Nem Insurance Ghana Ltd
06.2015 - 08.2015
- Assisted in marketing the insurance products to potential clients
- Receiving and processing client requests
- Managing correspondence and filling
- Checking up on clients and giving out renewal notices
- Corresponding cash deposits with weekly production
Education
MSC - Insurance and Business Continuity
Kwame Nkrumah University of Science and Technology
01.2022
BA - Political Science and Swahili
University Of Ghana
01.2016
WASSCE -
St. Monica's Senior High School
05.2011
Skills
- Marketing
- Customer Service
- Team work
- Proficiency in Microsoft Office
- Networking
- Good records keeping
- Compliance
- Good Culture maintenance
- Patience
- Empathy
- Unquestionable integrity
Personal Information
- Gender: Female
- Nationality: Ghanaian
References
- Solomon Boateng, AGM (Technical), KEK Insurance Brokers Limited, 0244522240
- Dr. Evans Aggrey Darko, Lecturer, University Of Ghana, 0246951164
- Mr. James Dankwa, Branch Manager, Sanlam Allianz Insurance Company, Kumasi, Ghana, 0244619159
Position Held
- Treasurer, Political Science Students Association, University Of Ghana, 01/2014, 12/2015
- Vice President, Political Science Students Association, University Of Ghana, 01/2015, 12/2016
- Deputy Organizer, SRC Women’s Commission, University Of Ghana, 01/2015, 12/2016
- Deputy Food and Pricing Committee Head, SRC, University Of Ghana, 01/2015, 12/2016
Timeline
Branch Operations
Sanlam Allianz General Insurance Company Limited
12.2017 - Current
Branch Assistant
Relief Service
08.2017 - 12.2017
National Service Personnel
Saham Insurance Company Limited
09.2016 - 08.2017
Industrial Attachment
Saham Insurance Company Ghana Ltd
06.2016 - 08.2016
Industrial Attachment
Regency Nem Insurance Ghana Ltd
06.2015 - 08.2015
BA - Political Science and Swahili
University Of Ghana
WASSCE -
St. Monica's Senior High School
MSC - Insurance and Business Continuity
Kwame Nkrumah University of Science and Technology
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