RITA NYARKO
Kumasi
Summary
Driven professional with a proven track record at National Identification Authority (NIA) and Multi Credit Savings and Loans, excelling in customer satisfaction and office administration. Demonstrated ability to enhance service delivery, achieving significant improvements in customer retention. Skilled in document verification and policy enforcement, contributing to team success by surpassing sales targets through strategic upselling.
Overview
3
3
years of professional experience
Work History
Registration Officer
National Identification Authority(NIA)
Western North Region (Bibiani)
04.2019 - 05.2019
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
Customer Care Officer
Multi Credit Savings and Loans
Western North Region ( Bibiani)
04.2016 - 09.2017
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Education
Bachelor of Science - Accounting
Spiritan University College
Ejisu Ghana09.2018
Skills
- Office Administration
- Customer Satisfaction
- Detail Oriented
- Accuracy and Speed
- Document Verification
- Policy Enforcement
Timeline
Registration Officer
National Identification Authority(NIA)
04.2019 - 05.2019
Customer Care Officer
Multi Credit Savings and Loans
04.2016 - 09.2017
Bachelor of Science - Accounting
Spiritan University College