Rita Abena Yeboah Mintah
Accra,Greater Accra Region
Summary
Dynamic Assistant Manager of Human Resources bringing 10 years of experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
9
9
years of professional experience
Work history
HR Administrator
HR Servicesgh
Accra, Ghana
2019.08 - Current
- Professionally represented HR Servicesgh by acting as reliable first point of contact for up to 15 candidates.
- Issued over 50 contracts, performed pre-employment checks and amended current contracts.
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
- Managed employee records in line with labour law requirements and data protection laws.
- Created, advertised, approved and closed over 100 job requisitions.
- Advised colleagues and managers on policies and procedures in Recruitment and Selection, Compensation Management etc.
- Actively recruited for over 100 positions simultaneously by integrating new technologies and job portal resources.
- Increased data accuracy by 60% to drive intelligent data-driven decision making.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Recruited, hired and oversaw over 100 staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
- Enhanced team workflows and employee job satisfaction by 70% by coordinating communication between managers and employees.
- Coordinated training and handled logistics and administrative tasks.
- Educated management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
- Supported and monitored overall soldier welfare.
- Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
Customer Service Representative
Universal Merchant Bank
Accra, Greater Accra Region
2017.09 - 2019.05
- Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Created new processes and systems for increasing customer service satisfaction.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Completed continuing education and training programmes for professional development.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Managed quality communication, customer support and product representation for each client.
- Assisted customers with questions and concerns.
- Assisted customers by answering questions and solving problems.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Implemented company policies and procedures, including health, safety and security.
- Assisted customers with store and product complaints.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Established membership loyalty, executing flawless customer retail account management.
- Answered [Number]+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Fielded diverse customer questions and resolved issues effectively and efficiently.
- Performed in-depth research to answer more complex questions.
- Answered customer telephone calls promptly to improve on-hold wait times.
- Obtained information to resolve customer inquiries.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Sought opportunities to up-sell and add-on additional merchandise.
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
Education
Bachelor of Arts in Bussiness Studies
Wisconsin International University College
Accra, Greater Accra Region11.2021
Skills
- Change management
- Talent data analysis
- Policy and procedure development
- IRIS HR
- Microsoft Office
- Written correspondence
- Labour agreements
- Technical recruitment
- Strength reporting
- Data analysing
- Performance evaluation
- Professional development
- Onboarding management
- Report writing
- Confidentiality
- Quality assurance
- Payroll management
Timeline
HR Administrator
HR Servicesgh
2019.08 - Current
Customer Service Representative
Universal Merchant Bank
2017.09 - 2019.05
Bachelor of Arts in Bussiness Studies
Wisconsin International University College