Rita Donkor
Accra
Summary
Dynamic professional with a proven track record at Black & White Restaurant, excelling in customer service and teamwork. Mastered POS system operation and enhanced dining experiences, leading to increased table turnover and reduced food waste. Skilled in fostering team collaboration and managing time effectively, ensuring peak performance and customer satisfaction.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
My Tech Hub
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cook Supervisor
Black & White Restaurant
05.2023 - 11.2023
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
Waitress
Black & White Restaurant
09.2022 - 04.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Education
W.A.S.S.C.E - General Art
Kpando Senior High School
Kpando07.2020
B.E.C.E - General Studies
Ho Anglican Junior High School
Ho, Volta Region 06.2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Goal oriented
- POS system operation
- Menu recommendations
- Table setting
- Supply restocking
- Relationship management
- Food and beverage pairings
Timeline
Sales Associate
My Tech Hub
01.2024 - Current
Cook Supervisor
Black & White Restaurant
05.2023 - 11.2023
Waitress
Black & White Restaurant
09.2022 - 04.2023
W.A.S.S.C.E - General Art
Kpando Senior High School
B.E.C.E - General Studies
Ho Anglican Junior High School
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