Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rienie Nkulenu

Customer representative support

Summary

Dynamic Customer Service Representative with a proven track record at Rienie, enhancing customer satisfaction through effective problem-solving and interpersonal communication. Skilled in data analysis and conflict resolution, I implemented innovative strategies that streamlined processes and fostered strong customer relationships, significantly improving service quality and feedback integration.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Rienie
Accra
05.2025 - 05.2027
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Some College (No Degree) - Human Development

Gregory Senior College
Accra

Skills

  • Customer service
  • Data analysis
  • Survey design
  • Conflict resolution
  • Problem solving
  • Interpersonal communication
  • Relationship building
  • Customer relationship management (CRM)
  • Staff education and training
  • Communication skills
  • Excellent communication
  • Customer relations
  • Positive and professional
  • Shipping and receiving
  • Call center procedures
  • Professional telephone demeanor
  • Problem-solving
  • Administrative support
  • Sales expertise
  • Customer satisfaction surveys
  • Call metrics

Languages

Twi
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

Rienie
05.2025 - 05.2027

Some College (No Degree) - Human Development

Gregory Senior College

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Rienie Nkulenu Customer representative support