Seasoned Restaurant General Manager showcasing comprehensive background in restaurant operations. Skilled in areas such as staff training, business development, and financial management. Strong ability to drive team performance and enhance customer service experience, demonstrated through improved operational efficiency in past roles.
Hi, I’m
RICHMOND SENA KPODO
ACCRA
Summary
Overview
4
years of professional experience
3
Certification
Work History
KFC- GhanaAccra
Restaurant General Manager
07.2019 - 06.2022
Job overview
- Recruited, trained and supervised staff members.
- Managed accounts payable, accounts receivable and payroll.
- Established cash control systems for register transactions.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Kept up-to-date records of employee performance reviews.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared and led food service training programs to teach staff various tasks.
- Trained new employees to perform duties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled staff shifts and monitored labor costs.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
Education
Codetrain AfricaEast-Legon Parsnip Street
GED
10-2024
University Overview
NIIT-OpenLabs TemaTema
High School Diploma
03-2018
University Overview
Skills
- Guest experience oversight
- Talent development
- Health code compliance
- Restaurant promotion management
- Food safety
- POS system- Gaap and micros hospitality management systems
- Inventory management
- Labor management
- Staff scheduling
- Customer engagement
- Facility maintenance
- Hiring decisions
- Cost control
Certification
- Leading A Restaurant (LAR2)-Yum! Restaurants Internatiional
- Leading A Restaurant in a Manager's Absence (LAR1)-Yum! Restaurants Internatiional
- Leading A Shift (LAS)-Yum! Restaurants Internatiional
- Diploma in web development
- Certificate in free-lance videography.
Languages
English
First Language
Software
Micros
Gaap
Interests
Football/soccer
Timeline
Restaurant General Manager
KFC- Ghana
07.2019 - 06.2022
Codetrain Africa
GED
NIIT-OpenLabs Tema
High School Diploma
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