Richmond Owusu Ampofo
IT Officer
Accra,AA
Summary
Result-driven professional with a strong background in research, digital solutions, and team leadership. Skilled in strategic planning, policy implementation, and cross-functional management, with a focus on delivering impactful, tech-enabled solutions. Poised to enhance institutional efficiency and drive humanitarian innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Enrolment Officer
National Identification Authority
Accra
11.2021 - Current
- Managing the technical enrolment operations at the district office
- Assisting in the setup, operation, maintenance and closure of the District Registration Office daily
- Conducting technical assessments, enrolling applicants onto the National Identification System, printing and issuing national identity cards to applicants
- Managing the system to ascertain the status of national identity cards in print
- Providing technical support to applicants throughout the enrolment, card verification and issuance process
- Maintaining accurate records and documentation of all enrolment activities
- Collaborating with cross-functional teams to resolve technical issues and improve the enrolment process
- Ensuring the security and privacy of applicants' personal and biometric information
- Staying updated with industry advancement and regulatory requirements
- Continuously improving the technical enrolment process to provide high-quality service to applicants
- Managing general client services on registration process to applicants, ensuring service is conducted with respect, fairness and impartiality
- Performing any other duties assigned by the Executive Secretary or through representative
Deputy Director (Music Ministry) & Discipleship Ministry Member
Christ Tower of Grace Church
Accra
01.2021 - Current
- Support the Director of Music Ministry in the supervision and management of the music ministry.
- Engage in various roles within the discipleship ministry.
- Assist in planning and integrating appropriate music into worship services.
- Coordinate music groups for worship sessions.
- Deliver continuous updates to the Director and church leadership on music ministry advancements.
- Cultivate unity, teamwork, and spiritual growth within the music ministry.
- Lead prayers and devotionals during rehearsals and encourage a Christ-centered approach to music ministry
- Assist in planning and organizing concerts, workshops, outreach programs, and seasonal events.
- Develop comprehensive event timelines.
- Work closely with ministry leaders and church leadership to execute impactful events.
- Assist the Director in formulating the annual music ministry budget.
- Track expenses, seek cost-effective solutions, and ensure resources are allocated effectively.
- Generate financial summaries highlighting budget usage for church officials.
- Provide training and mentorship to music ministry participants for the improvement of their technical skills and spiritual growth.
- Manage the upkeep and proper usage of musical instruments, sheet music, and various sound devices.
- Coordinate with audio/visual teams for flawless technical support at events.
First Aider & Humanitarian Volunteer
Ghana Red Cross Society
Accra
07.2019 - Current
- Active role in emergency response and humanitarian aid delivery
- Respond promptly to emergency situations and assess the condition of the injured or ill person
- Administer basic first aid treatments, such as bandaging wounds, applying splints, and controlling bleeding
- Perform CPR and use automated external defibrillators (AEDs) when necessary
- Provide reassurance and emotional support to the affected individuals and their companions
- Communicate effectively with emergency services personnel and provide them with accurate information about the situation
- Maintain proper documentation of all incidents and treatments provided
- Participate in ongoing training and professional development to stay updated on best practices in first aid and emergency medical procedures
- Ensure that first aid supplies and equipment are properly maintained and stocked
- Support education of the community about basic first aid techniques and promote safety awareness
Presiding Officer
Electoral Commission, Ghana
Accra
12.2024 - 12.2024
- Ensuring the conduct of a transparent and fair election process at the polling station.
- Coordinated setup process of the Polling Station.
- Oversaw the safe handling of all election equipment.
- Supervising the work of polling assistants and promptly resolving any problems they encounter.
- Clarified election-related decisions to candidates and polling agents.
- Organized activities and maintained order during elections.
- Performed meticulous vote count of each ballot submitted.
- Publicly announcing the results of the election at the polling station.
- Transported ballot boxes and election materials to Constituency Returning Officer after polls.
Regional Trainer & Field Supervisor
Ghana Statistical Service
Accra
05.2021 - 09.2021
- Training and selection of field officers for 2021 Population Housing Census within the Greater Accra Region and overseeing to the field operations of the 2021 Population Housing Census within Supervisory Area 39 of the Ga East Municipality
- Training, evaluating and recruiting successful trainees for job position of enumerators and supervisors
- Managing teams of enumerators and ensuring that enumerators follow ethical and legal standards including institution's procedures and guidelines
- Coordinating field activities of enumerators and ensuring enumerators are on track to meet deadlines
- Monitoring and assessing the quality of census data collected in the field
- Coordinating with local authorities to ensure smooth census operation
- Resolving any operational challenges that arise on field
- Ensuring security and confidentiality of census data
- Reporting regularly to project management team on progress and challenges encountered
- Continuously improving the field operations to increase efficiency and accuracy of the census data
Trainer of Trainers, Field Technician & Technical Support Officer
National Identification Authority
Accra
12.2017 - 03.2021
- Developing and delivering training programs for technicians and field officers, ensuring the effective and efficient use of the National Identification System (NIS), providing technical assistance and support to users for maintenance of the smooth functioning of the NIS
- Designing comprehensive training program and developing high quality training materials such as handout, presentation and instructional videos that can be used by trainers in the own training sessions
- Delivering training to trainers, evaluating the competency of the trainers and providing feedback and additional training as needed
- Training is aimed to equip them with knowledge and skill to operate, manage, troubleshoot, and service equipment to be used for the nationwide Ghana Card Registration
- Monitoring the implementation of training program by the trainers and provide support and guidance as required
- Facilitating stakeholder engagement to ensure that their training programs align with goals and objectives of the project
- Staying current with project updates
- Managing teams and supervising duties of field officers deployed to the district assembly and institutions under my jurisdiction nationwide
- Resolving technical issues for field officers via phone, emails or in-person
- Maintaining and updating technical documentation
- Installing and configuring software and hardware
- Troubleshooting network and system problems
- Collaborating with team members and external vendors to resolve technical issues
- Ensuring the security and privacy of sensitive information
- Participating in the development and implementation of system improvements
- Managing all registration equipment and its related consumables utilized for registration duties at every district assembly posted to work nationwide
- Team leader for technical support officers within my district of jurisdiction
Research Assistant (National Service) & Member of University of Ghana Medical Center Protocol Development Team
University of Ghana - Department of Microbiology
Accra
09.2014 - 11.2017
- Supporting the work of researchers or research team by carrying out research tasks and assisting with data collection, analysis, laboratory tasks, report preparation and presentation
- Support in conducting literature reviews, data collection and analysis on research projects
- Contributing to microbiological laboratory tasks on research projects
- Some of these projects include: Nationwide surveillance on Antibiotic Drug Use, Monitoring, and Evaluation of Resistance Project in 2014 (ADMER) supported by DANIDA, Whole Genome Sequencing research on Clinical Staphylococcus aureus and Methicillin Resistant Staphylococcus aureus (MRSA), supported by Cambridge-Africa Partnership for Research Excellence (CAPREx), Extended-Spectrum Beta-Lactamase (ESBL) in animal specimens obtained from wildlife and all zoo inhabited animals in Ghana, Streptococcus pneumoniae Carriage Among HIV infected children attending child health special clinic at the Korle Bu Teaching Hospital
- Collaborating with researchers to plan and execute research project on time and within budget, preparing reports and presentations and contributing to the development of grant proposal
- Member of the University of Ghana Medical Center Protocol Development Team - Develop Protocols, Standard Operating Procedures (SOPs) and Clinical Guidelines for Medical Microbiology in the Department of Laboratory Medicine at the University of Ghana Medical Center, Legon (UGMC)
- Constitute a multidisciplinary task team to develop Protocols, SOPs & Clinical Guidelines for the department including its subspecialties
- Co-opt additional team members/experts to support the document in consultation with the Interim CEO, UGMC
- Liaise between the Protocol Development Teams, the UGMC, and the Protocol Oversight Committee
- Organize task team meetings to develop the protocols, SOPs, and guidelines
- Participate in consensus building meetings
Quality Health and Safety Environment Officer (QHSE)
Newco Catering and Logistic Limited
Chirano
01.2016 - 06.2016
- Managing the health and safety of staff, supporting daily business administration of the organization and ensuring the overall compliance of organization regulation and standards for health and safety at Chirano Gold Mines Limited Work Site
- Developing, implementing, and monitoring HSE policies, procedures, initiatives and programs
- Conducting inspections, risk assessments and hazard identifications to ensure a safe working environment
- Providing HSE training, inductions services and education to all employees and stakeholders
- Investigating accidents and incidents to determine root causes and implement corrective actions
- Monitoring compliance with relevant legislation and health and safety regulations, such as OSHA, EPA, and MSDS
- Performing HR related duties including staff leave management and monitoring training compliance
- Support the head of site to facilitate the arrangement of important visits and meetings from external leadership, government envoys and visitors
- Support the head of site in the management of timelines, schedules, organizing staff durbars and management meetings
- Assisting in the management of site operations including vehicle movements, leadership travels and agenda
- Attend periodic leadership meetings with other institutions at the mine site, convey relevant meeting reports to management and staff
- Developing and implementing emergency response plans
- Analyzing HSE data, identifying trends, and making recommendations for improvement
Education
Data Science -
ALX
08.2024
Cyber Security Operations -
Advanced Information Technology Institute
02.2024
BSc. - Human Biology
University of Cape Coast
08.2014
General Science -
Ghana Secondary School
06.2009
Skills
- Strategic Planning and Policy Implementation
- Digital and tech-enabled solutions
- Cross-functional leadership
- Stakeholder Engagement and Diplomacy
- Budget and Resource Management
- Training & Development
- Data management
- Computer skills
- Problem resolution
Additional Emails
- richmond.ampofo@stu.ucc.edu.gh
- richmond.ampofo@nia.gov.gh
Professional Membership
- Critac ACM Professional Chapter
- Ghana Red Cross Society
- International Federation of the Red Cross and Red Crescent Societies
Professional Training
- Cyber Security Internship, Secure Sphere Foundation, 09/01/24
- Cyber Security Essentials, Cyber Security & Investigation Bureau, 07/23/23
- Strategic Management and Leadership (Foundation of Everyday Leadership), University of Illinois - Urbana, Champaign, 01/01/21
- Cybersecurity Compliance Framework & Systems Administration, International Business Machines (IBM), 11/01/20
- Data Scientist Toolbox, John Hopkins University, 10/01/20
- Data Science Study - Foundation, International Business Machines (IBM), 04/01/20
- Practical First Aid Standard Certification, Ghana Red Cross Society, 07/31/19 (Renewed 10/04/23)
- Driver & Vehicle License Class B, Ghana Driver & Vehicle Licensing Authority, 10/26/18
- Seven-Day Basic Fire Safety Training, Ghana National Fire Service, 08/13/18 - 08/18/18
- Scientific Writing and Communication, Building Stronger Universities Phase II Project, 05/06/15 - 05/08/15
Affiliations
- Dedicated Organist for 2008/09 Academic Year at Ghana Secondary School, Koforidua
Accomplishments
PUBLICATION
- Ampofo, R.O., Osei-Sarpong, C. and Botwe, B.O (Dec 2016): “Rheumatoid Arthritis among Autoimmune Diagnosed Patients: A Pilot Study at Africa’s Third Largest Hospital”, Published in the Tropical Journal of Medical Research under Wolters Kluwer
- Botwe, B.O., Obeng-Nkansah, J., Anim-Sarpong, S and Ampofo, R.O (May 2016): Ethical Commitment of
Radiographers at a Teaching Hospital: Patients Perspective, Published in the South Africa Radiography Journal
AWARD
- Certificate of Excellence in Reviewing: Issued by Journal of Pharmaceutical Research International – Dec
2020 - Certificate of Excellence in Reviewing: Issued by Asian Journal of Medical Principles and Clinical Practice –
Nov 2020 - Government of Ghana Mathematics, Science and Technology Scholarship (MASTESS)
- COCOBOD Farmers' Scholarship Trust
Certification
- CyberOps Associate Certificate (Issued on February 29, 2024) - https://www.credly.com/users/richmond-owusu-ampofo.24f1c1cb
- DevNet Associate Certificate (Issued on April 28, 2024) - https://www.credly.com/users/richmond-owusu-ampofo.24f1c1cb
References
References available upon request.
Timeline
Presiding Officer
Electoral Commission, Ghana
12.2024 - 12.2024
Technical Enrolment Officer
National Identification Authority
11.2021 - Current
Regional Trainer & Field Supervisor
Ghana Statistical Service
05.2021 - 09.2021
Deputy Director (Music Ministry) & Discipleship Ministry Member
Christ Tower of Grace Church
01.2021 - Current
First Aider & Humanitarian Volunteer
Ghana Red Cross Society
07.2019 - Current
Trainer of Trainers, Field Technician & Technical Support Officer
National Identification Authority
12.2017 - 03.2021
Quality Health and Safety Environment Officer (QHSE)
Newco Catering and Logistic Limited
01.2016 - 06.2016
Research Assistant (National Service) & Member of University of Ghana Medical Center Protocol Development Team
University of Ghana - Department of Microbiology
09.2014 - 11.2017
- CyberOps Associate Certificate (Issued on February 29, 2024) - https://www.credly.com/users/richmond-owusu-ampofo.24f1c1cb
- DevNet Associate Certificate (Issued on April 28, 2024) - https://www.credly.com/users/richmond-owusu-ampofo.24f1c1cb
Data Science -
ALX
Cyber Security Operations -
Advanced Information Technology Institute
BSc. - Human Biology
University of Cape Coast
General Science -
Ghana Secondary School
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