Summary
Overview
Work History
Education
Skills
Timeline
Generic
RICHMOND NII ODOI ODOI

RICHMOND NII ODOI ODOI

ACCRA

Summary

Securing an employment with a reputable company for utilization of skills acquired to maximize customer satisfaction. Committed to resolving customer complaints and providing the suitable solution to their needs.

Committed to enhancing progressive client experience and organizational growth. Possess excellent communication, numeracy and time management skills. Willing to work outside scheduled hours where necessitated to meet team goals.

Timely delivery on duties assigned and a team-player who is open to learning new professional skills.

Overview

10
10
years of professional experience

Work History

Retail Sales Manager

Hollard Insurance Ghana Limited
Accra
04.2018 - Current
  • Drove a 35% increase in sales performance while fostering staff motivation and promoting key products.
  • Coached 60 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.

UNILEVER YꜪ WO DWOM MARKET STORM
02.2016 - 12.2016
  • KEY ACTIONS
  • Executed approximately 300 market activities in Ghana's 100 open markets
  • Ensured timely and complete delivery of souvenirs for activation
  • Maintained regular conference calls to foster project manager accountability and promote collaborative idea sharing
  • Contributed to the training of 100 product promoters, ensuring they were equipped with current product knowledge.
  • Observed and evaluated market storm performance through trade visits in 30 markets

Assistant Channel Marketing Manager

Unilever Ghana Limited
01.2015 - 01.2016
  • Open Market, Cash and Carry
  • Executed channel specific promotions On-Time In-Full.
  • Collaborated with field sales representatives to ensure effective deployment of promotional souvenirs at Key Distributor level
  • Engaged wholesaler and cash & carry customers weekly to gather market insights and evaluate performance.
  • Resolved outstanding Key Point Indicators regarding wholesalers and cash & carry customers' commissions.
  • Identified opportunities within existing partnerships to expand reach into new markets or target audiences.
  • Maintained regular communication with wholesalers and cash & carry customers to keep them informed about monthly sales targets
  • Sending weekly PowerPoint presentation and Excel updates to departmental team.

UNILEVER MAYE YIE WHOLESALER LOYALTY SCHEME

UNILEVER GHANA LIMITED
Accra
10.2015 - 12.2015
  • Monitored competitor activities in order to maintain competitive advantage.
  • Analyzed sales data to determine which products were selling best in each region.
  • Organized product inventory to ensure timely delivery of products.
  • Researched industry trends to stay abreast of market changes.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

LUX SAMPLING ACTIVATION
01.2016
  • Delivered 18% growth in secondary sales turnover in activities driven in specific channel
  • Worked closely with Trade Category Managers to drive activation in specific channel

Ushered at 2016 Unilever Annual General Meeting

Education

Bachelor of Arts - Information Studies, Economics

University of Ghana
Accra-Ghana

High School Diploma -

Accra Academy
Accra-Ghana

Basic School Diploma -

New Hope School
Accra-Ghana

Skills

  • Sales expertise
  • Retail Operations
  • Customer Service
  • Delegating Work
  • Customer Engagement
  • Critical Thinking

Timeline

Retail Sales Manager

Hollard Insurance Ghana Limited
04.2018 - Current

UNILEVER YꜪ WO DWOM MARKET STORM
02.2016 - 12.2016

LUX SAMPLING ACTIVATION
01.2016

UNILEVER MAYE YIE WHOLESALER LOYALTY SCHEME

UNILEVER GHANA LIMITED
10.2015 - 12.2015

Assistant Channel Marketing Manager

Unilever Ghana Limited
01.2015 - 01.2016

Bachelor of Arts - Information Studies, Economics

University of Ghana

High School Diploma -

Accra Academy

Basic School Diploma -

New Hope School
RICHMOND NII ODOI ODOI