RICHMOND NII AYEEKWEI OKAI
Accra
Summary
Deep understanding of project management processes and is additionally skilled in efficiently managing office support tasks. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
3rd Party Remote Job
02.2021 - 09.2022
- Completed data entry tasks with accuracy and efficiency by entering new and updated customer and account information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Processes customer and account sources documents by reviewing data for deficiencies.
CEO
SuperRich Polyplast
10.2019 - 04.2020
- Factory producer and distributor of plastic rubber in Accra
- Analyses business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed and executed business plans with company objectives to increase overall profits
- Developed methods for better bookkeeping and account monitoring, as well as disbursing funds from cash accounts to pay bills or invoices, maintaining records of collections and payments, and ensuring that accounts are balanced.
Protocol Officer
National Service Personnel, Ministry of Foreign Affairs, AICC
09.2018 - 10.2019
- Championed specific protocols such as coordination of programs e.g., Kofi Annan funeral and the visit of Prince Charles to Ghana
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system .
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Sales Attendant
Kingsclassic Mall
01.2013 - 05.2017
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Monitored customers for signs of security concerns and escalated issues to management by providing service and offering friendly, helpful recommendations to best fulfil customer needs and this increased customer retention from 10% to 20%
- Received and processed product returns
- Accepted and processed cash, cheque, card, and mobile payments to ensure proper balancing of books and disbursements of company funds.
Education
Bachelor of Science: B.Sc - Banking and Finance
Pentecost University College
Swutuom06.
Diploma: Dip - Management Information System
Pentecost University College
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WASSCE, Odorgonno Senior High School
2013
Skills
- Communication Skills
- Customer Oriented
- Proactive
- Multitasking skills
- Problem- Solving Skills
- Service Oriented
- Data Verification
- Maintaining Confidentiality
- Efficient Data Entry
- Client Correspondence
- Self Starter
- Client Information Databases
Timeline
Data Entry Clerk
3rd Party Remote Job
02.2021 - 09.2022
CEO
SuperRich Polyplast
10.2019 - 04.2020
Protocol Officer
National Service Personnel, Ministry of Foreign Affairs, AICC
09.2018 - 10.2019
Sales Attendant
Kingsclassic Mall
01.2013 - 05.2017
Bachelor of Science: B.Sc - Banking and Finance
Pentecost University College
Diploma: Dip - Management Information System
Pentecost University College
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WASSCE, Odorgonno Senior High School
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