Richmond Alexander Quaye

• Identified issues, analyzed information, and provided solutions to problems.

Customer Support and Service Delivery:

• Ensuring efficient customer support services through digital channels.
• Monitoring and improving service delivery processes to enhance customer satisfaction.
  

Security and Privacy:

• Implementing measures to ensure the security of customer data and compliance with privacy regulations.

Product and Service Innovation:

• Collaborating with product development teams to innovate and launch new telecommunications products and services.

• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Diagnosed and executed resolution for network and server issues.
• Monitored network hardware operations to evaluate proper configuration.

• Built databases and table structures for web applications.
• Modified databases to meet needs and goals determined during planning process.
• Identified issues within databases, performed troubleshooting and implemented effective solutions.
• Developed and updated databases to handle customer data.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified, analyzed, and interpreted trends or patterns in complex data sets.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
• Utilized data visualization tools to effectively communicate business insights.