RICHMOND OSEI
Dedicated and hardworking food and beverage server with over 5 years making meals enjoyable. Capable of handling different kinds of payments, providing accurate bills, and preparing and serving special foods at customers' tables. Proficient at explaining the menu and daily specials, serving up suggestions to customers (such as wine pairings), and performing wine sensory analyses to delight customers. Excellent at greeting guests, taking orders and disseminating to the kitchen and bar staff quickly. Good at maintaining inventory, especially wine and glassware.
Work History
Food and Beverage Server
6 Years 3 Months- - Greet guests upon arrival, escorting them to their seats while providing menus and offering item recommendations.
- - Skillfully arrange and present exotic dishes at tables for an enhanced dining experience.
- - Assist patrons in wine selection to complement their meals; conduct tastings to ensure quality control and manage inventory effectively.
- - Accurately record customer orders and communicate them efficiently to kitchen staff and bartenders.
- - Deliver food and beverages promptly, ensuring a high standard of customer satisfaction is maintained throughout the service process.
- - Process payments during check-out for room charges including tax via cash register or manual methods as required.
- -Achieved an increase in guest patronage from 30% to 75% by providing attentive service, personalized recommendations, and maintaining consistent follow-up with returning customers.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Education
West African Senior High School Certificate SHS
Skills
Timeline
Food and Beverage Server
Berekum Presbyterian SHS,
Languages
Declaration
I Richmond Osei, declare that all information given about me is accurate and true to the best of my knowledge
Reference
Available on request
Declaration
I Richmond Osei, declare that all information given about me is accurate and true to the best of my knowledge