RICHMOND N-YANJEL
Accra
Summary
Highly skilled and experienced Aviation Security Personnel with a proven track record of ensuring passenger safety and maintaining security protocols within the aviation industry. Possess comprehensive knowledge of security procedures, threat assessment, and emergency response protocols. Exceptional ability to handle challenging situations with professionalism and tact. Strong attention to detail and commitment to upholding regulatory compliance. Demonstrated expertise in passenger screening, baggage handling, and access control. Committed to providing a safe and secure environment for all passengers and personnel. Excellent communication and interpersonal skills, adept at collaborating with diverse teams to achieve operational excellence. Proactive and vigilant with a passion for maintaining the highest standards of aviation security."
Overview
3
3
years of professional experience
Work History
Ticketing Assistant
Mr Blessing
02.2021 - 12.2023
- Reviewed tickets, identification and passports to verify traveler identity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Aviation Security Officer
Mr Oto
04.2021 - 10.2022
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Screened over Number passengers per day by verifying ID's and boarding passes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Education
Diploma - Air Fair Ticketing And Reservation
Primo Aviation And Management College
Kumasi 03.2023
Skills
- Information Assistance
- Basic Computer Skills
- Passport Reviews
- Booking Issues
- Passenger Assistance
- Team Collaboration
- Customer Service
- Travel Bookings
- Telephone Reception
- Team Leadership
- Baggage Handling Procedures
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Reference
Sir Joseph Ofori Adubofour
Primo Aviation And Management College Kentinkrono Kumasi lecturer
joyadubofour@gmail.com
+233249742804
Mr Adams Hardi
Primo Aviation And Management College Kentinkrono Kumasi
General Manager/lecturer
+233243437746
Languages
English And Twi
Advanced (C1)
Timeline
Aviation Security Officer
Mr Oto
04.2021 - 10.2022
Ticketing Assistant
Mr Blessing
02.2021 - 12.2023
Diploma - Air Fair Ticketing And Reservation
Primo Aviation And Management College
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