RICHMOND ELORM KOFI NUWORKPOR
Tema
Summary
Dynamic logistics professional with extensive experience at Bollore Transport and Logistics, excelling in customer service and quality control. Proven track record in supply chain management and documentation standards, ensuring timely delivery and client satisfaction. Proficient in AS400 and Microsoft Office Suite, adept at fostering strong client relationships and driving operational excellence.
Overview
13
13
years of professional experience
Work History
Mining Operations Supervisor
Bollore Transport and Logistics
Tema
09.2020 - Current
- Ensure customer service team understand clients' needs, deliver their expectations, and communicate accurately and concisely (in writing and orally) to clients on the status of their shipments.
- Ensure SOPs are applied at each step of the business process. Check file processing progress and ensure that the different process steps are well done from a physical point of view.
- Assist Operators and other staff members in case of operational issue. Control quality of formalization and documentation of the files.
- Supervise the team on the operational relationship with the clients and set goals in terms of quality of service.
- Liaise with Process Improvement Manager on root cause analysis and changes to be made to processes as and when they arise.
- Responsible for expediting all Asanko Gold Ghana limited shipments, once order is placed by the Procurement department, until the cargo is delivered to Asanko Gold Ghana limited premises/warehouse.
Export Supervisor
Bollore Transport and Logistics
Tema
09.2018 - 08.2020
- Received and vetted documents from clients. Communicated incomplete/incorrect documents to clients and advised on how to correct the errors on the said document.
- Arranged containers for stuffing where necessary. Closely followed up designated clients' shipments with all sections, with emphasis on achieving the pre-agreed client KPI and dispatched full set of documents within 5 working days after sailing of vessel.
Project Expeditor (Accra Brewery)
Bollore Transport and Logistics
Tema
10.2016 - 09.2018
- Offered logistics support with regards to Logistics, Haulage and Warehousing.
Logistics Support Officer (Accra Brewery and Voltic Ghana)
Bollore Transport and Logistics
Tema
10.2013 - 09.2016
- Responsible for expediting all ABL and VGL shipments once the order is placed by the Procurement department until cargo is delivered to ABL premises/warehouse.
- Copied in all PO raised by the Procurement Office at ABL Ghana and Voltic Ghana to supplier and obtained planned shipment date from supplier.
- Provided the suppliers with import documents 'to do' list and advised on what documentation is required from the supplier and how the documents should be raised. In addition, advised supplier to arrange free demurrage for all shipments at port of load.
- Requested copy shipping documents from supplier for verification before original documents are raised. Sent pre-alert documents to Bollore transport and logistics operations teams in Tema and KIA on receipt from Supplier.
- Tracked and reported on all sea freight and airfreight shipments from departure from port of load until arrival in Ghana and delivered to clients' premises. Closely followed up all shipments to ensure KPIs are met.
- Provided weekly reports on ABL and VGL consignments on storage at Bollore Transport and Logistics Warehouse.
- Coordinated deliveries and supervised monthly stock take at BTL warehouse. Ensured Bollore Transport and Logistics service invoices are paid within the agreed payment period of 30 days.
National Service Personnel
Bollore Transport and Logistics
Tema
10.2012 - 09.2013
- Prepared invoices for all disbursements made on job files for general cargo import and export and mining clients respectively.
- Prepared invoices for all consolidated break bulk job files. Scanned all invoices with supporting documents and saved them in each client's folder.
- Sent pre-alert mails to clients to inform on invoices dispatched to them through dispatch riders. Update KPI (Key Performance Indicator) data sheet daily for management review and responded to emails from clients.
Education
CILT International Advanced Diploma - Accra, Ghana
Chartered Institute of Transport And Logistics
Accra, Ghana03.2017
International Diploma in Logistics and Transport - Accra, Ghana
Chartered Institute of Transport and Logistics
Accra, Ghana09.2014
BSc - Ports and Shipping Administration
Regional Maritime University
Accra, Ghana06.2012
West Africa Senior Secondary Certificate Examination - New Juaben, Ghana
New Juaben Secondary Commercial School
New Juaben, Ghana07.2007
Skills
- Customer service
- Quality control
- Supply chain management
- Documentation standards
- Logistics coordination
- Client relationship management
- Proficient in AS400
- Proficient in Microsoft Office Suite
References
- Latanya DABANKAH, Antrak Logistics Pty Ltd, Ahafo North Project Co-ordinator - Onshore, +233 (0) 20 054 4422, ldabankah@antrak.com.au
- Benny Dolphyne, Bolloré Transport & Logistics Ghana Limited, Head, Sea & Airfreight Operations, +233 (0) 20 434 5048, benny.dolphyne@bollore.com
Languages
English
Intermediate (B1)
B1
French
Beginner (A1)
A1
Ewe
Upper Intermediate (B2)
B2
Timeline
Mining Operations Supervisor
Bollore Transport and Logistics
09.2020 - Current
Export Supervisor
Bollore Transport and Logistics
09.2018 - 08.2020
Project Expeditor (Accra Brewery)
Bollore Transport and Logistics
10.2016 - 09.2018
Logistics Support Officer (Accra Brewery and Voltic Ghana)
Bollore Transport and Logistics
10.2013 - 09.2016
National Service Personnel
Bollore Transport and Logistics
10.2012 - 09.2013
CILT International Advanced Diploma - Accra, Ghana
Chartered Institute of Transport And Logistics
International Diploma in Logistics and Transport - Accra, Ghana
Chartered Institute of Transport and Logistics
BSc - Ports and Shipping Administration
Regional Maritime University
West Africa Senior Secondary Certificate Examination - New Juaben, Ghana
New Juaben Secondary Commercial School