Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Awards
Timeline
Generic

RICHMOND APPIAH DUODU

ACCRA

Summary

Accomplished Corporate Relationship Manager at Bayport Savings and Loans Ghana, excelling in customer relationship management and team leadership. Proven track record in enhancing customer experience and achieving sales targets. Adept at problem-solving and performance tracking, leveraging critical thinking and proficiency in Microsoft Office to drive results and foster client satisfaction.

Overview

11
11
years of professional experience

Work History

Corporate Relationship Manager

Bayport Savings and Loans Ghana
01.2021 - Current
  • Conduct daily testing on all existing products and services and share observations with stakeholders.
  • Gather insights & feedback from customers on products and services and share with stakeholders to close identified gaps.
  • Identify issues, and gaps & design solutions to avoid/address frictions in customer journey.
  • Monitor, track, and report on the performance of each customer’s portfolio.
  • Manage all client accounts.
  • Manage all clients’ complaints regarding their investments.
  • Confirmations of client accounts from their Auditors.

CTL Agent Supervisor

Bayport Savings and Loans Ghana
08.2020 - 03.2021
  • Ensured team members meet their respective target for the months.
  • Ensured effective case management is done to improve KYC compliance.
  • Performed Case Management on loans where applicable.
  • Ensured effective credit checks and on customers to avoid fraud.

Portfolio Manager

Bayport Savings and Loans
01.2019 - 01.2020
  • I was the Portfolio manager for Bayport Savings and loans at Tema Branch.
  • Lead morning briefing.
  • Prepared weekly checklist.
  • Ensured every team member is UpToDate on products and services.
  • Handled effective members of 8.
  • Manage all customers’ complaints regarding their loans.
  • Manage collections effectively.
  • Work on all loan application submitted by My relationship Mangers.
  • Manager relationship managers and make sure they are on track to achieve set goals.

Vehicle Finance Relationship Officer

CFC Savings and Loans
01.2017 - 01.2019
  • Ensured all customer complaints/queries were resolved as per SLAs.
  • Worked closely with the Branch manager in providing enhanced customer experience in adherence to the company’s customer experience guidelines.
  • In addition, ensuring the healthy acquisition of all sales activations.
  • Prepared morning briefing and checklist.
  • Ensured all targets set for months are met.

Sales Executive

CFC Savings and Loans
01.2015 - 01.2017
  • Up sell and cross sell company’s products and services through probing.
  • Establish and monitor standards for customer service using a recognized benchmark.
  • Analyze records of customer enquiries, purchases, service, requests and complaints to identify trends.

Education

Chartered Postgraduate Diploma - marketing

Cim Uk

Chartered Certificate - Marketing

Cim Uk

Skills

  • Critical thinking
  • Ability to learn and understand new concepts quickly
  • PowerPoint Applications
  • Proficiency in Microsoft Office (Word or Excel)
  • Ability to work in a high-paced environment
  • Ability to work well in teams
  • Customer relationship management
  • Portfolio management
  • Performance tracking
  • KYC compliance
  • Team leadership
  • Effective communication
  • Problem solving
  • Customer feedback analysis
  • Sales management

Accomplishments

  • Successfully mobilized 150 million for the year 2023, which was the most in the organization.
  • Successfully grew my portfolio from 60 million to 180 million in the year 2023.
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores in Bayport in the year 2020-2021 as a supervisor.
  • Successfully disbursed a total of 1 million loans in a month in the year 2017 as Vehicle Finance Officer.

References

Upon request.

Hobbies and Interests

  • Listening to music
  • Singing
  • Reading

Awards

  • Award in Global Marketing Decisions (Chartered Institute of Marketing UK)
  • Award in Creating Entrepreneurial Change (Chartered Institute of Marketing, UK)
  • Award in Corporate Digital Communications (Chartered Institute of Marketing UK)

Timeline

Corporate Relationship Manager

Bayport Savings and Loans Ghana
01.2021 - Current

CTL Agent Supervisor

Bayport Savings and Loans Ghana
08.2020 - 03.2021

Portfolio Manager

Bayport Savings and Loans
01.2019 - 01.2020

Vehicle Finance Relationship Officer

CFC Savings and Loans
01.2017 - 01.2019

Sales Executive

CFC Savings and Loans
01.2015 - 01.2017

Chartered Postgraduate Diploma - marketing

Cim Uk

Chartered Certificate - Marketing

Cim Uk

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RICHMOND APPIAH DUODU