RICHMOND AGODE
Dixon,Toronto
Summary
.
Proactive and goal-oriented professional with twenty-one (21) years of air-condition repairs and installation, excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
MD
RichTech Air-Condition Services
01.2018 - Current
- In charge of the day-to-day operation of the company
- Prepares and send proposals for contracts
- Prepares invoices and job reports for clients
- Handles and supervise field works
- Works on maintenance, servicing, installation of VRV system and split air-conditioners
- Recommend and buys quality products for clients
- Ensures clients air-condition faults are promptly attended to and solved
- Ensures clients are satisfied with all kinds of work done
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Service Center Manager/ Supervisor/Technician
PZ Cussons Ltd.
01.2010 - 01.2018
- Responsible for managing and supervising technical team, both in Ashanti and Northern Region
- Handles surveying, fault clearing and servicing
- Handles installation of MRV and split air-condition system
- Handles general maintenance in Ashanti and Northern Region
- Responsible for writing report on all work done
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
Technician/Supervisor
PackPlus International Ltd
01.2006 - 01.2010
- Handles general supervision and team management
- Responsible for system maintenance
- Responsible for installation of VRV system and split air-conditioners
- Handles reports on all work done
- Supervising technical team
- Supervising routing maintenance of Air-conditioner
- Installation of VRV and Split Air-conditioner
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Technician
Ghana Telecom (Vodafone)
01.2005 - 01.2006
- Responsible for installation of air –conditioners
- Handles general maintenance of air-conditioners
- Reports faulty air-conditioners
- Handles reports on all work done
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Replacement of dirty Air-conditioner filter
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Installation Officer
Ghana Broadcasting Cooperation (GBC)
01.2004 - 01.2005
- Responsible for fault clearing
- Handles servicing of air-conditions
- Responsible for maintenance
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Repair faulty air-condition
- Assembling of new Air-conditions
- Servicing of existing working Air-conditioner
- Coordinated operations with other emergency service groups.
Education
City & Guilds - Refrigeration Mech.
Emit Electronics Inst.
Accra01.2003
N.V.T.I Grade - 1&2
Emit Electronics Inst.
Accra01.2002
Skills
- Good communications and interpersonal skills
- Strong leadership and management skills
- Ability to maintain an effective and efficient team
- Time management
- Good team player and leader
- Technical problem solving
- Licensed Class E driving skills
- Friendly, positive attitude
- Customer service
Internship
2004-2005, Ghana Broadcasting Cooperation (GBC), Responsible for fault clearing, Handles servicing of air-conditions, Responsible for maintenance
Competenciesskills
- Good communications and interpersonal skills
- Strong leadership and management skills
- Ability to maintain an effective and efficient team
- Fifteen (15) years’ experience in driving with License E
- Technical problem solving
- Problem Identification
Personal Information
- Place of Birth: Accra
- Date of Birth: 01/16/83
- Nationality: Ghanaian
- Marital Status: Married
- Religion: Christian
Hobbies and Interests
- Reading
- Listening to music
- Travelling
- Sports
Certification
- CompTIA Certification
- Salesforce Certified Administrator
Languages
English
Advanced (C1)
Timeline
MD
RichTech Air-Condition Services
01.2018 - Current
Service Center Manager/ Supervisor/Technician
PZ Cussons Ltd.
01.2010 - 01.2018
Technician/Supervisor
PackPlus International Ltd
01.2006 - 01.2010
Technician
Ghana Telecom (Vodafone)
01.2005 - 01.2006
Installation Officer
Ghana Broadcasting Cooperation (GBC)
01.2004 - 01.2005
- CompTIA Certification
- Salesforce Certified Administrator
City & Guilds - Refrigeration Mech.
Emit Electronics Inst.
N.V.T.I Grade - 1&2
Emit Electronics Inst.
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