Richmond Adusei
Kumasi
Summary
Accomplished Manager at Springnature Consult, adept in Team Leadership and Strategic Planning, significantly enhanced customer satisfaction and employee productivity. Expert in resolving conflicts and mentoring staff, ensuring a professional and safe environment. Skilled in time management and complex problem-solving, driving high-quality service delivery and performance improvements.
Overview
5
5
years of professional experience
Work History
Manager
Springnature Consult
Kumasi,Ghana
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bsc Geomatic Engineering - Engineering (Pre-Engineering)
Kwame Nkrumah University of Science And Technology
Kumasi,Ghana 06.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
Timeline
Manager
Springnature Consult
06.2019 - Current
Bsc Geomatic Engineering - Engineering (Pre-Engineering)
Kwame Nkrumah University of Science And Technology