Richill Antwi
Kumasi,Ashanti
Summary
Driven professional with a track record of enhancing customer satisfaction at the National Health Insurance Authority through expert claims handling and empathetic relationship building. Demonstrated ability to increase efficiency by streamlining administrative processes, coupled with strong analytical skills and a goal-oriented approach. Excelled in fast-paced environments, leveraging critical thinking for effective problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
National Health Insurance Authority
Client Attendant
12.2022 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
Personal Carer
Home Care
05.2022 - Current
ABSA
Customer Service Representatives
10.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Food and Beverage Attendant
Food Packager
01.2020 - 06.2020
Education
Bachelor Of Arts - Religious Studies
Kwame Nkrumah University of Science And Technology
Kumasi08.2020
WASCE CERTIFICATE - General Arts
Mountain High Senior High School
Kumasi 09.2016
Skills
- Cross-selling techniques
- Claims Handling
- Critical Thinking
- Relationship Building
- Client Relations
- Healthcare Systems Understanding
- Goal-Oriented
- Strong analytical skills
Certification
Degree
Kwame Nkrumah University of Science and Technology
Diploma in care given
Alison
Languages
English
Advanced (C1)
Timeline
National Health Insurance Authority
Client Attendant
12.2022 - Current
Personal Carer
Home Care
05.2022 - Current
ABSA
Customer Service Representatives
10.2020 - 11.2022
Food and Beverage Attendant
Food Packager
01.2020 - 06.2020
Bachelor Of Arts - Religious Studies
Kwame Nkrumah University of Science And Technology
WASCE CERTIFICATE - General Arts
Mountain High Senior High School
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