Dynamic Call Center agent with experience in customer service, effective communication, and problem-solving. Committed to enhancing customer satisfaction through effective communication, quality assurance and customer prioritization.
Hi, I’m
Richel Elewod-Aheto
Accra
Summary
Overview
8
years of professional experience
Work History
Roll Mart GhMadina-Accra
Call Center Supervisor
10.2022 - 02.2024
Job overview
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using the company's order management systems
- Maintained customer relationships through regular contact channels
- Maintained accurate customer records in the database for future reference.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled high call volumes while maintaining professionalism and patience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Supervised call center agents to ensure adherence to company policies.
- Implemented process improvements to enhance overall customer experience.
- Maintained accurate records of team performance and customer interactions.
- Monitored calls for quality assurance purposes.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Fabric blog Accra
Salesperson
05.2020 - 05.2022
Job overview
- Engaged customers through personalized interactions and product knowledge.
- Assisted in managing inventory levels and restocking shelves efficiently.
- Conducted product demonstrations to highlight features and benefits effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a welcoming store environment.
- Responded to customer inquiries and resolved issues promptly.
- Organized promotional displays to enhance product visibility in the store.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person and over phone to maximize customer service.
Cherry Electronics Ltd Adabraka
Customer Service Representative
07.2016 - 12.2019
Job overview
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using the company's order management system.
- Handled high call volumes while maintaining professionalism and patience.
- Educated customers on product features and usage to enhance their experience.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained accurate customer records in the database for future reference.
- Provided feedback to management on customer trends and experiences for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Oversaw warranty counseling process to manage expense controls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Coursera
Certificate In Data Analytics And Management from Data Analytics
University Overview
Nestug
Virtual Assistantship Certification from Virtual Assistantship
University Overview
Nursing And Midwifery Training College, Pantang.
Diploma in Nursing And Midwifery from Nursing Midwifery
University Overview
Skills
- Data analysis
- Customer service
- Effective communication
- Problem solving
- Inventory management
- Technical troubleshooting
- Call monitoring
- Schedule coordination
- Quality assurance
- Documentation expertise
Languages
English
First Language
French
Beginner (A1)
A1
Twi
Proficient (C2)
C2
Education and Training
Education and Training
true,trueTimeline
Call Center Supervisor
Roll Mart Gh
10.2022 - 02.2024
Salesperson
Fabric blog
05.2020 - 05.2022
Customer Service Representative
Cherry Electronics Ltd
07.2016 - 12.2019
Coursera
Certificate In Data Analytics And Management from Data Analytics
Nestug
Virtual Assistantship Certification from Virtual Assistantship
Nursing And Midwifery Training College, Pantang.
Diploma in Nursing And Midwifery from Nursing Midwifery