Richel Elewod-Aheto
Accra
Summary
Dynamic Call Center agent with experience in customer service, effective communication, and problem-solving. Committed to enhancing customer satisfaction through effective communication, quality assurance and customer prioritization.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Call Center Supervisor
Roll Mart Gh
Madina-Accra
10.2022 - 02.2024
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using the company's order management systems
- Maintained customer relationships through regular contact channels
- Maintained accurate customer records in the database for future reference.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled high call volumes while maintaining professionalism and patience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Supervised call center agents to ensure adherence to company policies.
- Implemented process improvements to enhance overall customer experience.
- Maintained accurate records of team performance and customer interactions.
- Monitored calls for quality assurance purposes.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Salesperson
Fabric blog
Accra
05.2020 - 05.2022
- Engaged customers through personalized interactions and product knowledge.
- Assisted in managing inventory levels and restocking shelves efficiently.
- Conducted product demonstrations to highlight features and benefits effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a welcoming store environment.
- Responded to customer inquiries and resolved issues promptly.
- Organized promotional displays to enhance product visibility in the store.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person and over phone to maximize customer service.
Customer Service Representative
Cherry Electronics Ltd
Adabraka
07.2016 - 12.2019
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using the company's order management system.
- Handled high call volumes while maintaining professionalism and patience.
- Educated customers on product features and usage to enhance their experience.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained accurate customer records in the database for future reference.
- Provided feedback to management on customer trends and experiences for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Oversaw warranty counseling process to manage expense controls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Certificate In Data Analytics And Management - Data Analytics
Coursera
10.2025 - 10.2025
Virtual Assistantship Certification - Virtual Assistantship
Nestug
10.2025 - 10.2025
Diploma in Nursing And Midwifery - Nursing Midwifery
Nursing And Midwifery Training College, Pantang.
Accra, Ghana 01.2023 - 09.2025
Skills
- Data analysis
- Customer service
- Effective communication
- Problem solving
- Inventory management
- Technical troubleshooting
- Call monitoring
- Schedule coordination
- Quality assurance
- Documentation expertise
Languages
English
First Language
French
Beginner (A1)
A1
Twi
Proficient (C2)
C2
Timeline
Certificate In Data Analytics And Management - Data Analytics
Coursera
10.2025 - 10.2025
Virtual Assistantship Certification - Virtual Assistantship
Nestug
10.2025 - 10.2025
Diploma in Nursing And Midwifery - Nursing Midwifery
Nursing And Midwifery Training College, Pantang.
01.2023 - 09.2025
Call Center Supervisor
Roll Mart Gh
10.2022 - 02.2024
Salesperson
Fabric blog
05.2020 - 05.2022
Customer Service Representative
Cherry Electronics Ltd
07.2016 - 12.2019