Richard Yasser Suleman
Accra
Summary
Proven Travel Consultant at RYS TRAVEL AGENCY, adept in GDS knowledge and exceptional customer service, enhanced client satisfaction by tailoring travel solutions to unique needs. Leveraged strong communication skills and travel industry expertise to streamline operations, achieving increased efficiency. Committed to continuous professional development, staying ahead in global travel trends.
Overview
12
12
years of professional experience
Work History
Travel Consultant
RYS TRAVEL AGENCY
Accra, Ghana
07.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Created promotional materials to increase visibility and attract larger market share.
French Tutor
The African Child School
Accra, Ghana
01.2013 - 06.2022
- Offered tutoring for advanced placement examinations in French.
- Established clear communication channels with parents or guardians regarding student progress and areas needing improvement.
- Demonstrated knowledge of French levels Number to Number at grade levels Grade through Grade.
- Maintained impeccable records of tutoring appointments and student progress.
- Communicated effectively with students and provided outstanding customer service.
- Structured French learning plans around individual assessments and proficiency.
- Motivated students to actively participate in class discussions by asking thought-provoking questions related to course content.
- Led online language classes for beginner, intermediate and advanced students.
- Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
- Integrated French lessons into real-life scenarios and role-playing.
- Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects.
- Facilitated meaningful connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions.
- Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
- Tracked student performance data over time to demonstrate growth in various aspects of language mastery.
- Prepared students for standardized French examinations by reviewing test-taking strategies and practicing exam-specific exercises.
- Maintained detailed records of French tutoring sessions using progress reports and other relevant forms.
- Administered standardized tests to assess student strengths and weaknesses.
- Issued reports updating students, parents and teachers on student progress.
Education
Diploma - Travel Consultancy
Allison
Online 05.2022
Diploma - Tourism And Travel Management
Allison
Online 03.2022
Bachelor Of Arts - French Language And Literature
Methodist University
Accra,Ghana 07.2019
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Travel Arrangements
- Travel industry expertise
- Exceptional customer service
- Travel documentation knowledge
- Advanced itinerary planning
- Itineraries
- Global travel experience
- Administrative tasks
- Overseas tours
- Documentation preparation
- High volume environments
- Travel insurance
- Tour Guiding Experience
- Retail Sales
- Social Media
- Mentoring and training
- Expert destination knowledge
- Global destinations
- Executive Travel
- Company Branding
- Interpersonal communications
- Special needs travelers
- Relationship Management
- Cultural Sensitivity
- Multilingual Proficiency
- Client Consultations
- Geography Knowledge
- Service Promotion
- Cultural Awareness
- Locale Research
- Logistics support
- Critical Thinking
- Active Listening
- International and Domestic Travel
- Corporate Travel
- Reservations Booking
- Travel Planning
- Accurate Documentation
- Customer Service
- Travel Bookings Processes
- Payment Processing
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Travel Consultant
RYS TRAVEL AGENCY
07.2022 - Current
French Tutor
The African Child School
01.2013 - 06.2022
Diploma - Travel Consultancy
Allison
Diploma - Tourism And Travel Management
Allison
Bachelor Of Arts - French Language And Literature
Methodist University