RICHARD TETTEH NARTEY
ACCRA
Summary
Achieved significant operational efficiencies and led team to surpass targets at Fidelity Bank, demonstrating exceptional resource management and team leadership. Enhanced organizational efficiency through innovative process improvements, showcasing adaptability and a commitment to continuous improvement. Excelled in employee performance, fostering a culture of excellence and collaboration.
Overview
10
10
years of professional experience
Work History
Operations Officer
Fidelity Bank
12.2017 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales (BancAssurance).
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Drove team engagement to achieve aggressive company targets.
- Tended to urgent correspondence to facilitate communication or resolution.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
National Service Person
National Service Secretariat Headquarters
09.2014 - 08.2015
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose as head of national service teachers team.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
GHANA INSTITUTE OF JOURNALISM
ACCRA GHANA05.2017
DIPLOMA - Communication Studies
GHANA INSTITUTE OF JOURNALISM
ACCRA GHANA05.2014
High School Diploma -
KINBU SENIOR HIGH SCHOOL
ACCRA05.2012
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Team Leadership
- Continuous Improvement
READING BOOKS, LISTENING TO MUSIC AND PLAYING VIDEO GAMES
A moment of relaxation while acquiring new ideas, innovations and energy.
Languages
English
Bilingual or Proficient (C2)
Ga
Bilingual or Proficient (C2)
Twi/ Akan
Bilingual or Proficient (C2)
Timeline
Operations Officer
Fidelity Bank
12.2017 - Current
National Service Person
National Service Secretariat Headquarters
09.2014 - 08.2015
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
GHANA INSTITUTE OF JOURNALISM
DIPLOMA - Communication Studies
GHANA INSTITUTE OF JOURNALISM
High School Diploma -
KINBU SENIOR HIGH SCHOOL
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