RICHARD OWUSU
Accra
Summary
Dedicated food service manager with 12 years of experience overseeing staff and operations. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.Dedicated to effective policy, procedures and service updates. Successful at organizing,assigning and overseeing work with a disciplined management style.
Overview
13
13
years of professional experience
Work History
Assistant Restaurant Manager
Skybar25
Accra
08.2024 - Current
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on service standards and operational procedures.
- Coordinated inventory management and supply orders for efficient service.
- Implemented customer feedback systems to enhance guest experience.
- Monitored compliance with health and safety regulations in restaurant areas.
- Developed staff training programs to improve team performance and service quality.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Food And Beverage Outlet Manager
SAFARI VALLEY ECO RESORT
01.2024 - 08.2024
- Developed and implemented strategies to maximize sales and productivity, profitability and customer satisfaction
- Oversaw daily operations of outlets, including inventory management, staff scheduling and customer service
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge
- Managed employee relations issues such as grievances and disciplinary actions
- Set expectation for customer service standards and monitored compliance with policies and procedures
- Ensured safety regulations were followed by all staff members
- Conducted regular meetings with staff to discuss updates on products, service offerings or changes in company policy procedures
- Maintained clean working environment for both staff members and customers
- Performed regular stock checks and audits in order to maintain accurate inventory records
- Planned and executed operations against forecasted daily business volumes
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and supervised staff in customer service standards.
- Coordinated inventory management and supply ordering processes.
- Prepared weekly reports outlining store performance metrics such as sales figures, cost control measures, staffing levels.
General Manager
BLOOMBAR COCKTAIL BAR AND LOUNGE
06.2023 - 12.2023
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Maintained adequate staffing to meet objectives within budget.
Restaurant Manager
SIMBISA BRANDS LTD(PIZZA INN, CHICKEN INN, CREAMY INN)
Accra
07.2020 - 05.2023
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration
- Adhered to company food, safety, quality and sanitation policies
- Responded to customer concerns efficiently, accurately and with detailed information
- Established and managed effective controls for labor and inventory costs
- Assessed employee schedules for effectiveness and approved all timesheets
- Trained and mentored
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Taught junior employees proactive strategies to meet operational and sales goals
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Completed reports outlining meal numbers, service efficiency and various contributing costs
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Answered incoming questions via phone and email discussing advertised pricing and inventory
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Restaurant Supervisor
AM&PM SPORTS BAR AND RESTAURANT
Accra
01.2018 - 01.2020
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Optimized profits by controlling food, beverage and labor costs
- Updated computer systems with new pricing and daily food specials
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Created detailed reports on weekly and monthly revenues and expenses
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Assistant Restaurant Manager
PATAGONIA SEAFOOD GRILL AND STEAKHOUSE
Accra
01.2017 - 01.2018
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity
- Optimized profits by controlling food, beverage and labor costs
- Created detailed reports on weekly and monthly revenues and expenses
- Resolved and investigated complaints regarding service, food quality and accommodations
- Performed opening and closing procedures each day
- Managed daily operations and processes for reservations, budgeting and forecasting
- Delegated work to staff, setting priorities and goals
- Oversaw food preparation, production and presentation according to quality standards
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Restaurant Waiter
MOVENPICK AMBASSADOR HOTEL
01.2013 - 01.2016
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Provided exceptional service to high volume of daily customers
- Stocked server areas with supplies before, during and after shifts
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Informed customers about specials, up selling additional food and drink items
- Presented menus to patrons, answered questions about menu items and made recommendations.
Education
Bachelor of Arts - Psychology
UNIVERSITY OF GHANA
08.2018
Home Economics
EBENEZER SENIOR HIGH SCHOOL
06.2013
ST. ANTHONY'S
02.2010
Skills
- Purchasing
- Staff leadership
- Sales leadership
- Diverse beverage knowledge
- Sanitation
- Portioning understanding
- Training
- Problem resolution
- Multitasking
- Training & development
- Good work ethic
- Customer service
- Supervision & leadership
- Planning & organizing
- Point of sale systems
- Employee management
- Supervision and training
- Proficient in GAAP, Excel, PowerPoint, Word
- Profit and loss accountability
- Cost analysis and savings
- Food safety understanding
- Customer retention
- Schedule management
- Employee development
- Restaurant operations management
- Stable work history
- Proven sales record
- Full service restaurant background
- Labor and food cost control
- Industry Trends
- Customer Service Management
- Staff hiring
Phone
0272653047, 0558187386
References
- Richard Ekow ansah, Brands Operations Manager, Simbisa Brands, 0249589402, 0593816577
- Mrs. Sylvia Bartels, HR, Movenpick Ambassador Hotel, 0542288696
Timeline
Assistant Restaurant Manager
Skybar25
08.2024 - Current
Food And Beverage Outlet Manager
SAFARI VALLEY ECO RESORT
01.2024 - 08.2024
General Manager
BLOOMBAR COCKTAIL BAR AND LOUNGE
06.2023 - 12.2023
Restaurant Manager
SIMBISA BRANDS LTD(PIZZA INN, CHICKEN INN, CREAMY INN)
07.2020 - 05.2023
Restaurant Supervisor
AM&PM SPORTS BAR AND RESTAURANT
01.2018 - 01.2020
Assistant Restaurant Manager
PATAGONIA SEAFOOD GRILL AND STEAKHOUSE
01.2017 - 01.2018
Restaurant Waiter
MOVENPICK AMBASSADOR HOTEL
01.2013 - 01.2016
Bachelor of Arts - Psychology
UNIVERSITY OF GHANA
Home Economics
EBENEZER SENIOR HIGH SCHOOL
ST. ANTHONY'S