Proven to excel in fast-paced environments, I enhanced customer satisfaction and streamlined operations at Tasty Queen Restaurants. Leveraging strong multitasking and exceptional customer service skills, I contributed to a positive dining experience and efficient workflow. My commitment to cleanliness and hospitality best practices significantly improved guest relations and operational productivity.
Hi, I’m
Richard Osei Agyemang
Sever & cleaning
Kumasi
Summary
Overview
7
years of professional experience
Work History
Tasty Queen Restaurants
Server & Cleaner
06.2019 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Opoku Trading
Warehouse Worker
09.2017 - 03.2018
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Education
Aduman SHSKumasi, Ghana
WAEC from Business
University Overview
- Member of Student Organization or Club Name
- Elected Captain of Team
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Sales expertise
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Guest Relations Management
- Relationship Management
- Dining area maintenance
- Food sales and promotion
- Guest Seating
- Table Setting
- Menu presentation
- Warm and Friendly
- Cool Under Pressure
- Cleaning and sanitizing
- Hospitality best practices
Timeline
Server & Cleaner
Tasty Queen Restaurants
06.2019 - Current
Warehouse Worker
Opoku Trading
09.2017 - 03.2018
Aduman SHS
WAEC from Business
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