Richard Mensah Osei

• Increased revenue by implementing effective revenue collection strategies and monitoring ratepayers compliance.
• Promoted transparency through clear reporting of findings during audits, enhancing understanding between ratepayers and the assembly.
• Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
• Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
• Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
• Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
• Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
• Provided exceptional customer service to address ratepayer inquiries and resolve disputes quickly.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Checked incoming orders and organized new stock.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Greeted customers entering store and offered assistance with requirements.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Helped managers with daily checklists and last-minute requirements.
• Remained calm and composed in tense situations involving angry or upset customers.

Specialized in overseeing collection processes for property-related taxes.

*Shares over 1,000 bills to property owners with or without block maps.

*Issues receipt to all monies received from rate payers and paying it to the agency account.

*Helps in educating ratepayers on the need for paying their bills and what this payments are used for.

*Meet my monthly targets of fifty collections per month.

• Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
• Improved data accuracy by validating taxpayer information and updating records as needed.
• Assisted taxpayers with resolving a range of tax-related problems.